West Hartford Center 1st floor

Host was very unprofessional. Canceled my reservation the day of my reservation stating that she has the property booked at another platform. Poor management.. if she was posting on multiple sites she should have marked it sold on vrbo to avoid inconvenience. I lost my 50 one key reward over this reservation and I had to pay very high amount for alternate accommodation as I had to make last minute same day reservation. Host Katie also never responded to my messages when I reported to her that my reservation is still active and I am unable to book another one on the app while my credit card is charged full amount for this stay.

We were very disappointed when we arrived to the property on a hot summer day and found that it did not have central air conditioning! It had a noisy window unit a few inches away from the bed in one of the two bedrooms and a floor unit in the dining room. So one of us would freezed and likely have unable to sleep and the other would have to sweat and be unable to sleep. In the listing, it states "air conditioning" and the photos lack any with window units or the floor unit. When we messaged the owner she responded that she'd bring an additional unit. Why wouldn't you have already had working units in every room and this should have been disclosed in the first place. We passed on several other properties because they had window units and would have done so here as well. We informed her the owner we decided to cancel and left 30 minutes after we arrived. We asked for a refund on our 3 day stay and crickets, we received no further responses from her and no credit for the days we were not on the property. There were other issues but that's the mirracle of good photos and the chance you take...having central air in the summer should not be one of them.

Graduation trip Amazing property with ample space to stretch out and wind down the day! Close to everything you could want or need in the area! Great communication with the host, very easy to work with and just an all around great experience for us!!! Thank you so much!!!

1st Floor stay On the plus side this apartment is very large and clean and Katie is a very responsive host. The house is rather old and could use some basic updating. We were concerned about the large number of extension cords and power strips. The front stairs seem precarious and the interior walls need a better paint job. The beds were comfortable and she has lovely comforters. She could use higher quality towels. If you don't really care about these details or esthetics, this is a great space. It is a lot of house to maintain, and I definitely think this host is trying her best.

West Hartford Center 1st floor Not bad. A little out dated. One window air conditioner for the whole apartment, in the master bedroom. Bed in the middle bedroom had a very uncomfortable mattress. Only 6 inches deep and I could feel the metal frame under it. Good location. Close to the center square.

Rough Start, but Smooth Sailing... We arrived late after a long day of travel and discovered a breaker had been tripped turning off the air conditioning. The house was 80+ degrees. We were able to get everything running, but opted to stay at our daughter's place for a restful night's sleep. Our host, Katie, was very apologetic and was gracious enough to refund our first night's stay...that was very much appreciated. The property is exactly as advertised - very clean and comfortable. Street parking was never an issue during our stay...pretty much felt like home after a couple days... 10 out of 10 - would recommend this property to others!