Hyatt Place West des Moines/Jordan Creek

Great location for shopping, eating, and getting around. Towels were weak and there was no lotion which has come to be a staple.

After driving for 12 hours on a cross country trip, we arrived in the evening with 3 kids, only to find that our 2 queen plus fold out couch room was not available. The front desk staff said that they had overbooked and did not have a room that would fit the 5 of us. They offered us a king room, but with 5 people that was not going to work. After an hour in the lobby with our kids, they let us know that there was in fact a double queen available. When we used the keys to enter our room, it was occupied. Finally, we accepted the king room since the alternative was to get back on the road and find another hotel and crammed all 5 of us in there. So not only will this hotel overbook and not hold your reservation, but if you do get a room be prepared to have other guests visit your room at night!

Clean and convenient