Holiday Inn Express & Suites West des Moines - Jordan West

This review should have been a 5+, except for one huge demerit. No coffee-in the room or at breakfast. Criminal. They did have a coffee bean grinding machine near the eating area that, after pushing some electronic screen buttons, choosing between caf or decaf and waiting a bit you got a hot cup of weak coffee-not the usually very acceptable tasty coffee that you poured yourself into a big cup. Also, the waiting line could get long in front of the machine as others figured out the new coffee experience. Coffee in the room and lots of decent coffee in the morning at breakfast has been a staple at H I Express forever and this is unacceptabe. A new building, with one bad wrinkle. Spoke to the manager, who apologized, evidently not the decider in the new coffee approach, and he told me to please contact IHG with my concern. We are Elite customers of the chains and will not visit this location again until they remedy this problem. Just a bad idea.

We were in town for a high School graduation. The accomodatins were great and the staff was excellent! Breakfast was very good with different selections and very clean.

Everything was great, but if you expect people to help you with recycling at your breakfast station it would be nice if the garbage cans were open to use. No-one wants to open a nasty garbage can with their hands