SpringHill Suites Wenatchee

The service was great and the rooms were spacious. I would book there again.

氛圍特別的好 免費的餅乾很好吃

We stayed at this hotel Aug 24-31 (5 nights) in room 312. Each day there was a notice in the elevator that there was no housekeeping due to staff shortages, yet 500 marriott points would be given if you requested it. On our last day I found a live bed bug on my white comforter. I took at picture with google lens and it confirmed it was a bed bug. I captured it and reported to the front desk. See pics. The hotel reports they have cleared the room with Abel pest control and tell me they don’t trust AI,therefore it’s not a bed bug, it’s something else. See pic- nowhere on the report does it state what the live bug was that I gave them. Over the last week I have developed a cluster of bites on my back that are keeping me up at night. I have a Dr appt in a few days. Pretty confident it’s bug bites. We expected some accountability and compensation for this. I did 9 loads of laundry when we got home and bleached everything I could. Not to mention the stress and anxiety it has caused. We still may have brought bed bugs home with us. Perhaps there are no more bed bugs and this was a one- off, yet the way the location has dealt with it raises concern on their accountability and customer service. We are Marriott bonvoy members yet will never stay at this location again. We have contacted Marriott customer service in hopes of a better response.