Holiday Inn Express Wells-Ogunquit-Kennebunk

Huge shout-out and gratitude to Jermaine in housekeeping at the Holiday Inn Express Wells–Ogunquit–Kennebunk. He looked after our room for five days and always left it spotless. He was friendly, professional, and did an excellent job. Most importantly, when I accidentally left my brand new iPad behind, Jermaine found it and turned it in to the manager, who personally called me so I could return a few days later and pick it up. Having something that valuable returned gave me real peace of mind and showed the outstanding level of care from this team. The front desk staff and the manager were also very friendly and welcoming. The breakfast area was always kept clean, with staff constantly refilling food, drinks, hot water, and coffee. The pool was actually very clean and properly maintained, with balanced water that made it safe and enjoyable to use. Because of Jermaine’s attentiveness, the manager’s follow-up, and the overall friendliness of the staff, our stay went beyond expectations. I’m deeply grateful and would absolutely recommend this hotel to anyone visiting the Wells, Ogunquit, or Kennebunk area.

Great place! Excellent staff Very clean Coffee station 24 hours 😃

Let's start with the good stuff: Juan and the entire staff were super polite, and the place was spotless--probably the cleanest Holiday Inn I've ever stayed in. The room was in great shape and very comfortable, so no complaints there. Now, the shady part--their cancellation policy wasn't disclosed before I booked. It showed up only after I received my confirmation. I canceled my reservation for May 12 at the start of the week, and I thought that was the end of it. But then, on May 15, I get hit with a charge. Turns out, they waited two days after I canceled to charge me, which feels a little sketchy--like waiting until after the deadline to hit you with a bill. Why the delay? As a platinum member who's done business with them for years, I expected better treatment. Charging me days after I canceled, especially when the stay was supposed to be on May 12, just doesn't sit right. Long story short: great service, but I won't be staying here again. This isn't the Holiday Inn I knew--it's more like a shady motel. Sorry, not sorry

Best stay ever in a hotel This stay changed my view of holiday inn express amazing clean quiet stay, complimentary breakfast was amazing can’t say enough good about it love that they use bulk soap and lotions in showers and bathrooms no more toss away!

Friendly staff and and well kept property.

I tried to check-in at 2:30. No one was at the desk, nor could I get help after calling loudly for 5 minutes. Finally, a maid came into the lobby & got someone to help me. The lady was VERY RUDE !!!..Apparently, I disturbed her by wanting to check in !!!. I got to the room to find a bare, undecorated cubicle. There was floor molding missing, ants all over, and the rugs were dirty & worn. The bathroom was poor. NO WATER PRESSURE. AVOID AT ALL COSTS !!!