Vieraskäyttäjä
23. huhtikuuta 2023
Due to unforeseen circumstances, our family was unable to follow through with our booking at 'The Dwellington' for two nights Thursday 20th - 21st of April. According to 'The Dwellington's' cancellation policy, us being out of the 24-hour period, we knew we would be charged for our first night regardless. We were happy for this to take place. However, we needed confirmation that we would receive a refund for our second night. In the hope to speak to someone at 'The Dwellington' I rang 6 times on Thursday evening, and 7 times on Friday morning. I was most upset that no one answered their telephone, or took the time to call us back ( although their answering message says that they would call us back). We didn't have a lot of time but decided to go to The Dwellington in person. The crazy one-way street systems in Wellington are mind-blowing, and frustrating to say the least. After the trouble we went through to get to the Dwellington the receptionist told us we had been E-mailed to inform us we had received a refund for our second night. If you had spent 5 minutes giving us a phone call (the same amount of time it may take for an E-male) I would have appreciated this, and you would have saved us a lot of trouble and stress.
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