Wellingborough

The staff are friendly, helpful and polite, room was clean and comfortable, car park has plenty of space but could do with some EV charging. Before we arrived we had an email say that the Restaurant was being updated but it would be open, but it wasn’t we were told we could eat in the bar but there would be a 45 min wait for food, this is much the same of our experience at this hotel 3months ago, not really sure what’s going on with this restaurant but this 50/50 of open or not isn’t helpful I would be better to close it till the updating if finished to avoid confusion and disappointment.

Rooms very basic with loudest bathroom fan i have ever heard in a Premier Inn and does not get limited even with switch off. Went for a meal in the restaurant. Not busy at all but took almost an hour to receive food and when itvarrived i was in disbelief. The portion size was miniscule. A mixed grill that would of fitted on a side plate. Steak was overdone from requesting medium, gammon was burned and inedible on ends, peas were cold, egg was overdone and crispy on edges. Absolutely terrible. Spoke with the front of house called Selki who was completely professional, helpful and understanding. Im sure many complaints are made here and it isnt the front if house staff that are the issue.

Overpriced. One night was over £100 and no drawers in the room at all. No room service the next day. Bed not made. Very basic tea and coffee in room. Vending machine for drinks snacks or water not working - staff advised not to use because it jammed. Breakfast - £11 !!! For that price I certainly don’t expect cold baked beans and wrinkled, dry, old mushrooms partially cooked. Dried out bacon. However the eggs and sausage were fine. The reception staff and waiting staff were lovely. No blame lies at their feet. I would never eat here again and would think twice before staying - it would need to be the last option.

This is my third visit here recently and every time there has been no heating in the room. I no longer have the meal deal (evening meal and breakfast) as the food in the evening is inedible and very basic since ceasing the Beefeater restaurant. I opted to eat out in a restaurant in Rushden lakes.

This review is of the restaurant and not the hotel. Not quite sure where to start. Arrived early evening, the restaurant was quiet and not many members of staff. I waited to be seated and waited for almost 5 minutes at the desk, at no time did the member of staff acknowledge me. Ordered my food and the starter arrived within 5 minutes, deep fried to almost burnt and missing the sauce. While I was eating my starter the main course arrived!! The staff did say they would keep it warm until I was ready but I declined, the food was bad enough without it being dried out as well. No idea why a main would be served before the starter has been finished? The drink I had ordered did not arrive and I had to chase it. During my time in the restaurant which was limited as I wanted to get out as soon as I could, each time food was ready the "Chef" shouted out "service", maybe more suited to a fast food joint. Perhaps a small bell would be better. All in all a terrible experience and not one I would want to repeat by visiting this so called restaurant ever again.

Premier inn was fine. But the restaurant wow!! Ordered food for 4 adults 2 little ones at 8.45pm (3 orders being margherita pizzas) 15 mins later staff come over & said they couldn’t do pizzas so I asked for a full refund, different lady came out & said we will do the pizzas the chef will manage 😩 came out with no tomato base, awful & waited 1hr 15 mins for our food!! Went for breakfast at 8am, was told it’ll be about 20/25 min wait, ordered, still waiting over an hour later & was told chef is trying to do it as soon as possible, gave up & left with out breakfast. Service was terrible! Will not stay there again.!!