Residence Inn Lansing West

While more could be said, I will try to hit only the main points. The good: When we arrived Friday night, Jan 17 2025, just a little before 6, the front desk lady was very friendly. She ended up upgrading our room for no good reason. She signed us up for Marriott rewards, then gave us a goodie bag as well as a bottle of chardonnay. She was super friendly the entire time. As far as hotel breakfasts go, they did a good job with the food offerings (NOT the attendant - more below). Biscuits and gravy always helps. They were tasty. The bad: My wife did not fall asleep until 2am. She said the people above her were not necessarily loud, but rather that it sounded like they had a squeaky sofa-bed. The sofa-bed in our room had the same squeak, so she is pretty confident it was the couch. We were in room 104. The worst part was the breakfast attendant. We came down at about 8:45. I took the last biscuit, and together my wife and I finished off the eggs. The lazy attendant was visibly complaining about not wanting to make more food. My wife even heard her say "I don't wanna make more," referring to the biscuits. The waffle maker also did not work properly the entire time we were in the breakfast area. We noted three separate parties walk out of the hotel visibly upset about there being no food. She finally made 12 more biscuits which were ready at 9:40, so I finally was able to get seconds. A long time to wait just for a biscuit. How hard is it really to throw 12 biscuits into a microwave? Anyway, the scrambled eggs never were replaced. Oh, and did I mention that the hard boiled eggs were gone when we came down, and also were never refilled? The incredibly lazy younger lady seemed content to look at her phone the entire time. She really needs to be canned if she in unwilling to chance her attitude regarding work and people.

Would stay again

Property was nice, room was very nice. Day personnel was very friendly, night personnel was a bit on the rude side.

I liked that it was an easy check-in. Staff was friendly and the room was clean. The halls were clean and smelled good as well as the elevator. The free breakfast was a plus. Good experience.

I just got my cards to get in headed to the room the keys did not work, Had to go back to the office. Then the fire alarms went off and we all waited for the fire department to clear burnt toast. The following day I had to go back to office I couldn’t get in again. That night they come busting into my room. Claiming I was not in this room, show my ID. They apparently told me a room but gave me a different number. Hence the cards never working.

This hotel still carriers the Marriot franchising name but haven stayed at many Marriot's across the country and as a former employee of Residence Inn in East Lansing, MI - I can tell you this location will not brandish the Marriot name for very long. Unless they make some major updates they will not pass their next inspection. I stayed here 2.5 years ago and it was excellent. But it is apparent there is new management. They claim to have several amenities; a pool that they claim is safe to swim in but is green and stinks (front desk admitted the pool had not been treated with ANY chemicals in 3 days but it appeared to be longer). Hot tub was just a few inches of stagnant water with (4) orange cones with caution tape around it. 24-hour business center is a single PC that is stuck at a DOS prompt trying to start up. Our first room wasn't super bad on first look except the heating/cooling unit would not heat the room any warmer than 60 degrees (it was 30 degrees outside and snowing). So they moved us to a new room. But one other issue i noted before we moved is that one of the bedroom doors looks like it had a hole from someone punching it and the fix was a large gob of dry wall mud just slapped into the hole. Didnt try to sand or smooth anything. Just a handful of drywall mud. So we get moved to a new room. Within this room there was a fire place - but it was broken and missing many parts. BUT the heating unit would get us to above 70. When I reported to front desk they indicated that NONE of the fireplaces in the facility are operational despite advertising these on their website for the West Lansing location. Stains all over the carpeting and walls. Crayon, paint, and nail polish at toddler height on many walls and all of the furniture. Many of the floor tiles in the in-room kitchenette were broken. One bedroom had the front shroud to the vanity missing. Appeared that someone took a knife or a screw driver to both bedroom doors and the ottoman (digs and slashes in each). in room kitchenette had a range and oven - did not work (i pulled it out and made sure it was plugged in - all electric - would not operate. Front desk blamed housekeeping). Glass wear - many cups had chips in them and were unsafe. Microwave had a crack in the shroud. One of the sink bowls in one of the bathrooms was cracked. Gap between the oven and the counter was caked with appeared to be years worth of food debris. EVERY single pan had old food debris stuck to them. Everything is broken and the only response front desk and management had for us is "We definitely are do for a renovation". Which of course is NOT a fix to a lack of routine housekeeping and maintenance. I am guessing there is NO executive housekeeping manager inspecting the rooms after they are being cleaned as NO standards are being maintained. For all of this they wanted $200.00 per night. No thanks. DO NOT STAY HERE. P.S. we found a dirty diaper on the pool deck. Told front desk they said they would take ca