Leonardo Hotel London Watford

Aircon didn’t work, put in a disabled room, where everything is very low (good if you have accessibility issues), awful to stoop over to do anything in the room.

Lovely place nice clean rooms nice staff lovely food

Overall experience was fine.  Hair dryer was broken, I went out and asked the housekeeping in a friendly manner and she said oh no I don’t know none of my business u need to ask my supervisor and I’m like ? You could’ve just told me you don’t have authority and I have to contact concierge. Then i called concierge for a replacement and for some reason they told me to press this button and turn it on again and I was a bit confused it was like she was teaching me how to use a hair dryer. She also spoke in an extremely condescending tone which was weird, like I’m telling you it’s broken not asking how to use a hair dryer. Then she came to “check” and make sure it was properly not working before replacing it.  Second incident, their extremely bright housekeeping team put my towels on top of the heater whilst I was out of the room and I came back to something burning in my room. Found the towel brown and my prayer mat on top, luckily I came back on time if not it would’ve burned. It was like they wanted to frame me if the building burnt down.