Viceroy Washington DC

房間一般相當於國內3星

Booked this hotel with high hopes. Stayed at the Zena, another Viceroy hotel previously when I visited DC and had no complaints. My latest stay and the Viceroy, I cannot share the same experience. I booked this hotel for an extended holiday weekend (Labor Day) to celebrate a family members birthday. Upon check in things went smoothly. The only complaint I had was that the 6th floor that my sister and brother stayed on has a bit of a musty smell. I’m assuming the carpet could use some cleaning. Day 2 my family and I went to eat at the restaurant right outside of the hotel lobby a-jointed to the hotel. After being seated and our food arrived we nothing several rats scurrying back and forth in the area we were eating. We immediately brought it to the managers attention who found it humorous (more than likely out of nervousness or embarrassment) he laughed. He followed up by saying “this is DC, they’re rats” immediately my family and I got the manager said there would be nothing that he could do for the inconvenience, we proceeded to pay our 184 dollar bill, 220 in total including the tip. Completely digusted, and frustrated that the manager found humor in our interrupted dinner I asked was there anyone else that I could speak with. The hotel supervisor Muhammad explained that if the manager couldn’t offer anything there was nothing he could do. He then offered a 30 dollar dining credit for the 4 of us to divide amongst ourselves. I declined because I wasn’t interested in eating anything else from the hotel. He then said that we had room service charges that were unpaid and he would wave them, after bringing his attention that we didn’t put anything on the room service he said he got the rooms mixed up, apologized and again said there was nothing he could do for us. As a person that has worked in customer service for 15+ years I know that there is always something that can be done. I happened to run into a gentlemen named Armand who I wish I could give 1000 stars for his service. After I thought all of my concerns were falling on deaf ears I explained to him what transpired, how both management and a gentleman from the supervising team completely brushed off my concerns. He was quick to listening, and acted swiftly. He apologized which was a first from anyone at the hotel. He actually researched to see what would be within his limits to assist, and did just that. Although the stay wasn’t what I anticipated, Armand tried to overcompensate for those that didn’t. I feel as though if Muhammad and George are the face of Viceroy when a customer isn’t satisfied, then Armand surely is deserving of a promotion. He should leadership qualities from the time I expressed my concerns. Apologized on the behalf of those that “passed the buck” and offered solutions. I work in customer service, and it’s not often that I’m on the receiving end of it, most times I’m giving the service, just like Armand. The facility should be delighted to have him as a worker he’s amazi

The stay was very nice! The hotel's design was unique and I was welcomed when I first got there. The doorman and the front desk were friendly. Luciano specifically stood out, very professional and answering all my questions.

Easy booking via Amex travel portal. Great location between 1400 & 1500 street with lots of restaurants and shops and not too far from all the monuments. Rooms were very clean and staff were very friendly!

I had a Nicely appointed ( and clean) room. The staff was friendly and helpful. I enjoyed dinner at the hotel’s restaurant.

Great experience. Clean, comfortable and convenient. Luciano was great. He was very knowledgeable about the city, food and attractions.