Hyatt House Washington DC / Downtown / Convention Center

Hyatt House Washington DC / Downtown / Convention Center arvostelua

Hyatt House Washington DC / Downtown / Convention Center

899 O Street NW, Washington D.C., District of Columbia, 20001Näytä hotellin tiedot
Hyatt House Washington DC / Downtown / Convention Center
Hyatt House Washington DC / Downtown / Convention CenterHyatt House Washington DC / Downtown / Convention CenterHyatt House Washington DC / Downtown / Convention Center
Tarkista vapaat huoneet matkustuspäivinäsi
Hintatakuu
1 yö

Vierasarvostelut

8.3/10
Erittäin hyvä
21 arvostelu
Vahvistetut arvostelut
Sijainti8.8
Mukavuudet8.0
Palvelu8.4
Puhtaus7.8
Suodatusperuste:
Lajitteluperuste:
Kaikki arvostelut(21)
Positiiviset arviot(16)
Arvostelut valokuvien/videon kera(1)
Todella hyvä sijainti(8)
Mahtava yöpyminen!(5)
Ystävällinen isäntä(5)
Kielteisiä arvosteluja(5)
Vieraskäyttäjä
Den King Room With Sofa Bed
Majoittunut 4. 2025
Perhe
15 arvostelu
6.2/10
Lähetetty 3.7.2025
新酒店,一樓前台都還在裝修,離景點還要打車,推薦住白宮附近了
Käännä
Vieraskäyttäjä
2 Queen Beds Den Guestroom With Sofa Bed
Majoittunut 5. 2025
Perhe
1 arvostelu
7.0/10
Lähetetty 1.7.2025
The hotel was clean and generally solid, but the location is not ideal. The service did not meet expectations, as it was difficult to communicate with the staff in English. Out of two elevators, one was out of order due to renovations, and the other malfunctioned twice during my stay. Additionally, the construction work in the hotel started around 8:00 AM, which was quite noisy and disruptive. It also seemed like the staff lacked proper shift handovers or record-keeping, as I felt there was a gap in communication and organization. Overall, the hotel has potential, but there are areas that need significant improvement to provide a better guest experience.
Käännä
JeffreyWang88
Den King Room With Sofa Bed
Majoittunut 4. 2025
Matkustus ystävien kanssa
15 arvostelu
10/10
Ylivertainen
Lähetetty 1.7.2025
這家酒店性價比真的拉滿,不到1千的價格,能在華盛頓住到這樣的酒店也是很可以了,酒店有valet停車,一天60左右也是正常價格了。 酒店打車去白宮也非常近,是出遊的好住所。 整個酒店也很新,設施都很齊全。
Käännä
Jazzuniverse
Den King Room With Sofa Bed
Majoittunut 4. 2025
Matkustus ystävien kanssa
7 arvostelu
9.5/10
Mahtava
Lähetetty 31.5.2025
The journey isn’t far from the subway. If you’re coming from the bus stop, it’s also a short walk. The hotel is not far from the Giant supermarket.
Käännä
Vieraskäyttäjä
2 Queen Beds Den Accessible Roll-in Shower With Sofa Bed
Majoittunut 4. 2025
Yksin matkustava
5 arvostelu
10/10
Ylivertainen
Lähetetty 23.5.2025
房間很不錯,服務態度超級好,有問題需要幫助都立刻幫我解決,超級熱情!
Käännä
Majoituspaikan vastaus: Thank you so much for your kind words! We're thrilled to hear that you enjoyed your room and that our team was able to provide you with helpful and enthusiastic service throughout your stay.Providing prompt and genuine hospitality is what we strive for every day, and it means a lot to know that we made a positive impact on your visit.We truly appreciate you choosing to stay with us at Hyatt House Washington D.C./Convention Center, and we hope to welcome you back again very soon!Warm regards,
Vieraskäyttäjä
Den King Room With Sofa Bed
Majoittunut 3. 2025
Yksin matkustava
1 arvostelu
10/10
Ylivertainen
Lähetetty 20.5.2025
The room is very big. The location is fine. There is a metro station near the hotel. The price is reasonable. The hotel is very new, so facilities are great.
Käännä
Majoituspaikan vastaus: Thank you for sharing your positive feedback with us!We're delighted to hear that you enjoyed the spacious room, convenient location near the Metro, and our modern facilities. It’s wonderful to know that you found the value and overall experience at Hyatt House Washington D.C./Convention Center to your satisfaction.We truly appreciate you choosing to stay with us and hope to welcome you back again in the near future.Warm regards,
Lucifer23333
Den King Room With Sofa Bed
Majoittunut 4. 2025
Liikematkustaja
2 arvostelu
10/10
Ylivertainen
Lähetetty 18.5.2025
非常不錯!
Käännä
Vieraskäyttäjä
2 Queen Beds Den Accessible Roll-in Shower With Sofa Bed
Majoittunut 4. 2025
Pariskunta
6 arvostelu
9.5/10
Mahtava
Lähetetty 17.5.2025
The hotel is well located, very close to downtown and White House. We stayed there for one night and were very happy about the service. Staff were very friendly and helpful, room spacious. Would love stay again if come to Washington.
Käännä
Ma Rizaline Sebollena
Den King Room With Sofa Bed
Majoittunut 4. 2025
Pariskunta
2 arvostelu
6.5/10
Lähetetty 16.5.2025
We arrived at around 2pm and the receptionist let us check in. He’s been helpful. The hotel is under renovation during our stay. If you’re fussy with room cleaning and room maintenance not the perfect hotel for you, toilet exhaust, fridge and aircon during our stay has not been checked and fixed even after multiple times I called and reported. A minimum 20-40 minute walk to National Mall. I find Uber/Lyft cheaper in DC than in NY/LA so whenever we feel tired of walking we just book ‘em.
Käännä
Majoituspaikan vastaus: Thank you for taking the time to share your experience with us. We're glad to hear our front desk team was helpful and able to assist with your early check-in — we’ll be sure to pass along your kind words.We sincerely apologize for the inconveniences you encountered with the room maintenance and cleanliness during your stay, especially with the exhaust fan, fridge, and air conditioning. Your concerns have been shared with our engineering and housekeeping teams so we can address these issues promptly and improve our service moving forward.We truly appreciate your patience and understanding as we complete renovations to enhance the guest experience. Your feedback is incredibly valuable, and we hope to have the opportunity to provide you with a much more seamless and comfortable stay in the future.Warm regards,
Vieraskäyttäjä
1 King Bed Corner Accessible Tub With Sofa Bed
Majoittunut 4. 2025
Pariskunta
1 arvostelu
7.0/10
Lähetetty 14.5.2025
Room was not properly serviced with the necessary toiletries
Käännä
Majoituspaikan vastaus: Thank you for bringing this to our attention. I sincerely apologize that your room was not properly stocked with the necessary toiletries during your stay. This is not the level of service we strive to provide, and I understand how frustrating that must have been.Please know that I have shared your feedback with our housekeeping team to ensure this oversight is corrected moving forward. We are committed to providing a comfortable and well-prepared environment for every guest.If there is anything we can do to make this right or assist you further, please don’t hesitate to reach out. We truly appreciate your feedback and hope to welcome you back for a much better experience in the future.Warm regards,
Huynh Minh Triet
Den King Room With Sofa Bed
Majoittunut 4. 2025
Pariskunta
1 arvostelu
3.5/10
Lähetetty 11.5.2025
Why did you charge more after I left for more than 3 days?
Käännä
Vieraskäyttäjä
Majoittunut 4. 2025
Perhe
1 arvostelu
4.0/10
Lähetetty 11.5.2025
チェックイン当日に、ホテル内で水系統の問題があったらしく部屋に入れるかわからないと言われ、待つか他のホテルを自分で探さなければいけないと言われた。特に明確な情報をもらえずラウンジで2時間以上待たされ、日が過ぎてから部屋に通してもらえた。シャンプーやボディーソープが空だったり、カップが置かれていなかったり部屋の準備がほとんどできていなかった。次の日の朝シャンプー等の準備のお願いをしたが、部屋に戻った時何も用意されておらず、シーツの取り替えをしてもらえなかった。タオルも取り替えられていなかったため、フロントに変えとシャンプー等をもらいに行った。
Käännä
Majoituspaikan vastaus: Thank you for taking the time to share your experience with us. Please accept our sincerest apologies for the multiple inconveniences you encountered during your stay.We are truly sorry for the delay at check-in due to the unexpected water system issue and the lack of clear communication you received while waiting. We understand how frustrating and disappointing it must have been to wait for an extended period without updates.Additionally, the condition of your room upon arrival and the lack of follow-through on your service requests are completely unacceptable and fall far short of the standards we aim to provide. It is our responsibility to ensure a clean, well-stocked, and comfortable environment, and we clearly failed in that regard during your stay.Please rest assured that your feedback has been shared with our operations and housekeeping teams so that we can address these service gaps and improve immediately.As a gesture of goodwill, we would be happy to offer you, and we sincerely hope you’ll give us another opportunity to provide the level of hospitality you rightfully expect.If there’s anything further we can do to make this right, please don’t hesitate to reach out to us directly.Warm regards,
Vieraskäyttäjä
Majoittunut 4. 2025
Perhe
1 arvostelu
3.5/10
Lähetetty 10.5.2025
Could not get room cleaned. Had to ask for towel's, toliet paper, clean sheets. Ice machine broke
Käännä
Majoituspaikan vastaus: Thank you for taking the time to share your experience. I sincerely apologize for the inconvenience and frustration you encountered during your stay with us.It’s disappointing to hear that your room was not properly serviced and that you had to request basic amenities such as towels, toilet paper, and clean sheets. Additionally, I understand how frustrating it must have been to discover the ice machine was out of order. This is not the level of service we aim to provide, and I want to assure you that your feedback has been shared with our housekeeping and maintenance teams for immediate improvement.We truly value your feedback and would love the opportunity to make it right. If your travels bring you back to the area, please feel free to reach out to me directly—I would be happy to personally assist with your reservation and ensure a much better experience.Warm regards,
Anonyymi käyttäjä
Den King Room With Sofa Bed
Majoittunut 4. 2025
Pariskunta
3 arvostelu
8.5/10
Erittäin hyvä
Lähetetty 10.5.2025
위치는 그럭저럭 괜찮습니다. 시설은 좋아요. 가방 체크인 전, 체크아웃 후 보관 가능합니다. 와이파이는 연결이 좀 불안정했어요.
Käännä
Majoituspaikan vastaus: Thank you for sharing your feedback following your recent stay with us at Hyatt House Washington D.C./Convention Center.We're glad to hear you found our location convenient and appreciated the available facilities, including luggage storage. We know how helpful that can be for our guests with early arrivals or late departures.We’re sorry to hear about the instability of the Wi-Fi connection during your stay. Please know that we are actively working with our service provider to enhance connectivity and ensure a smoother experience for all our guests moving forward.We appreciate your comments and hope to welcome you back again soon for an even better stay.Warm regards,
Vieraskäyttäjä
2 Queen Beds Den Accessible Roll-in Shower With Sofa Bed
Majoittunut 4. 2025
Perhe
9 arvostelu
9.5/10
Mahtava
Lähetetty 8.5.2025
酒店新開業 人不多 晚上也沒有噪音 前台友好 整體來説很不錯 房間空間也足夠大 景點步行都可到達
Käännä