Warwick

Unfortunately there were only 2 young lads working in the whole hotel. They didn’t seem very knowledgable, they charged me for the stay although I had already paid through trip - they did refund me, but that was after I went to speak to them showing them my bank statement.. and my husband then had to go back again to get the refund sorted! For some reason speaking to me wasn’t enough!! They had hardly any meals available in the restaurant. Only burgers! The room itself needs a massive uplift, the bathroom looked really unclean and falling apart. Really sad stay considering it was part of a Christmas gift. Definitely won’t be returning.

Is fine

This is our fourth time at this premier Inn. We use it when we visit Warwick for the odd night away. We were surprised to see they now charge £3 for parking this was new to us. We have never had a problem parking as always arrive in the afternoon. We normally get an Uber into Warwick in the evening as usually go out to eat. Cost £6.89 for the Uber. Car park normally full in the evenings. Check in was ok this time although still obviously short staffed. Room was ok no king size bed just normal double size but very comfortable. We did however have a problem with the toilet blocking up the morning we left. Room could have been cleaner being a bit picky but dust on parts of the carpet. Overall a pleasant stay just need more staff on during the day as one person on reception also serving behind the bar.

I don’t often write a review while still in the building but this is shocking. There is no food and one - that is not a typo - one member of staff manning the bar and reception. The Premier room had no water, one chair, no table. I will be complaining but for now, I just needed to get it off my chest!

Check in was stressful .. room not ready .. male on reception wearing a jumper I presume was a manager very rude … very loud …came down for dinner only one person running around the restaurant poor young lad . Heard disagreement from kitchen with something being smashed and being called the word pri**. If this is how staff are treated then shame on you premier inn .

We have stayed in this hotel twice a year since it opened and sadly it seems to have gone downhill. It has added luxury rooms, which are good, but our problem is with the restaurant. On our last visit in September '24 the kitchen ran out of most food and we were only offered a curry, rice and naan bread. On this occasion the kitchen was obviously very short staffed (as was the waiting staff). Our table had been booked for the wrong time. We waited approximately 45 minutes for our food. When it was served it was inedible and badly presented. Other guests were complaining that their food was cold. Finally the harassed waitress apologised to everyone and didn't charge for food or drink. This is just not good enough when we had been attending a trade show, walking all day, and just wanted to relax rather than have to drive to a restaurant.