Warwick

Unfortunately there were only 2 young lads working in the whole hotel. They didn’t seem very knowledgable, they charged me for the stay although I had already paid through trip - they did refund me, but that was after I went to speak to them showing them my bank statement.. and my husband then had to go back again to get the refund sorted! For some reason speaking to me wasn’t enough!! They had hardly any meals available in the restaurant. Only burgers! The room itself needs a massive uplift, the bathroom looked really unclean and falling apart. Really sad stay considering it was part of a Christmas gift. Definitely won’t be returning.

Is fine

This hotel was a convenient stop on a long journey. The rooms were as I would expect from Premier Inn. However, we had had a long tiring day and we completely missed that you had to pay for parking and we got stung with a £57 fine. We are really upset as we would have happily paid to park when we booked.

I took my 5 year old son and everything was so smooth and comfortable. We stayed Wednesday to Saturday. Parking was no problem, although the machine was out to pay for parking the receptionist was really helpful letting us pay later on after dinner. You know what you're getting with a Premier Inn, and this was a good one. Staff we very helpful and kind and it made the difference to our stay. Would stay again.

This is our fourth time at this premier Inn. We use it when we visit Warwick for the odd night away. We were surprised to see they now charge £3 for parking this was new to us. We have never had a problem parking as always arrive in the afternoon. We normally get an Uber into Warwick in the evening as usually go out to eat. Cost £6.89 for the Uber. Car park normally full in the evenings. Check in was ok this time although still obviously short staffed. Room was ok no king size bed just normal double size but very comfortable. We did however have a problem with the toilet blocking up the morning we left. Room could have been cleaner being a bit picky but dust on parts of the carpet. Overall a pleasant stay just need more staff on during the day as one person on reception also serving behind the bar.

I don’t often write a review while still in the building but this is shocking. There is no food and one - that is not a typo - one member of staff manning the bar and reception. The Premier room had no water, one chair, no table. I will be complaining but for now, I just needed to get it off my chest!