Vieraskäyttäjä
8. elokuuta 2023
WARNING***** Do not book this hotel until you are 100% sure you want to stay here. My family was traveling through Ohio and decided we needed to stop somewhere late Saturday evening. We found this hotel online and per the pictures on Priceline and the price we felt it was an ok place to stay for the night. We booked online around 11pm and arrive to the hotel around midnight. Upon arrival we realized we had made a terrible decision. The grounds were not kept up, there were sketchy characters in the parking lot smoking and looking in vehicles, we immediately called the hotel and Priceline to cancel our rooms. Days later we were still charged for the rooms despite the hotel agreeing to allow us to cancel. When we called the hotel to inquire why we were charged the manager, Ginger (who refused to provide her last name stating she was the only Ginger there), told us that we were charged a cancellation fee due to cancelling the rooms after 6 pm. I tried to explain our situation despite her continuous disruptions and refusal to listen and I asked that she make an exception and was told she will never make an exception for anyone who cancelled after 6pm regardless of what time they book the room or the circumstances around why they cancel. I understand policy but I also understand the importance of good customer service. This experience is unique to any I have ever experienced in the service industry and defiantly worth sharing with others to caution others who may be interested in staying at this particular Economy Inn & Suites in Warren, Ohio.
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