The Clan Terrigal

The staff were friendly and I liked the style of the rooms. They seemed very clean. Unfortunately when we arrived at our room after looking around Terrigal there were hundreds of ants all over each of our beds. No matter how many we removed they kept coming back. Reception was closed by this time, 5.30pm so It made for a very stressful nights sleep. When shown photos to reception no discount offered only breakfast which we declined as we had an appointment and couldn’t wait around for, also we were concerned that ants could also be throughout the kitchen. It’s a shame as after checking in I was very happy with the staff and the look of the room when I entered. A little pest control could have prevented this review.

It was comfortable and clean. I arrived out of hours and the room had been heated before I arrived which I really appreciated.

Fantastic customer service on the check in so friendly and kind. We’ll be back

Nice hotel in a very good location. Just a minute walk to the lagoon and the beach. Also, a short drive to CBD. I would recommend if you are looking for a place for paddle boarding.

Do not stay here!! This property needs urgent attention and is not fit for purpose. We booked for five adults and two kids only to be told there were many people. So what?! It sleeps that many, and we booked, honestly. There is only cutlery and towels for six—champagne glasses for two. The air conditioner does not work. The fan in the bedroom does not work. The cold water tap in the shower does not work. The blinds are broken. The shower leaks all over the floor and is dangerous. Silicone and grates are black and mouldy. Dirty flooring, and poor cleaning. Old furniture in wardrobes. The bedding was dirty and stained. Laundry is a dumping point for broken white goods. The furniture and appliances are dated and minimal (take your cassettes). Carpets weren'tt vacuumed and stained with gum. The dust on the furniture was disgusting. We arrived after the first family and were given a second key, no questions asked. Incredibly noisy on a busy road. Needs urgent maintenance. We hated staying here, and if this is the last place available, sleep in your car.

Good views