Comfort Inn & Suites

Room was fine. We arrived and went to bed. Learned the air conditioning would not cool room below 76 after trying to sleep. Not wanting to move my family, I just complained about it in the morning. The morning manager (perhaps owner) was uncaring and offered $10 off, as she said "I have many open rooms where I could move you". I did not fight it. However, as I was getting coffee, a man walked in asking for a room and I overheard her state she only has one room left but it is expensive at $199, twice what I paid. The man hesitated and the manager said I can give you a discount of $169. The man said that was alot for the room and the manager then said "Well isn't your company paying for it?". Then man looked puzzled and said "No". The manager then offered $129 and the man walked out. Beware. People make the experience. This person sours my respect and and interest in Choice Hotels.

I booked a stay for 2 nights at the Comfort Inn in Waller to attend a horse show that was to be held 2/26/22. Unfortunately, the horse show had to be cancelled due to weather issues and rescheduled for 4/9. I immediately contacted the hotel, but was told that I could not change, reschedule or cancel my reservation because it was less than 48 hours before my scheduled stay. (It was 36 hours.) The manager declined to work with me, despite the fact that I am part of the Choice Hotel Rewards program and frequently have cause to stay in a hotel in Waller. They charged my credit card full price for both nights. I understand that they can legally do this, but the customer service was terrible and the business decision on their part was stupid. They have lost a frequent traveler for life! I did call the corporate complaint line and spoke with Jim, who also called the Waller Comfort Inn, and then told me there was nothing he could do. I spoke to the manager of the horse show, who had originally recommended this hotel to me and told her to not recommend this hotel in the future. So, not only will I not stay at this facility, I will not ever stay at any other Comfort Inn or Choice Hotel for the rest of my life. I hope the $195 you got from my card was worth it.