oweng581
5. syyskuuta 2022
We just finished our five night stay in the Residence Inn on Division Street in St. Cloud MN. We are long-term Marriott Rewards members and have stayed here before. We think some changes are in order. We stay at Residence Inns for two primary reasons: the bed and the breakfast. The beds are still fine, but the breakfast leaves something to be desired. Last year the regular coffee was so bad, we walked over to the McDonalds and got some real coffee. Marriott’s new bold coffee is not great, but at least it’s something we can drink. We like eggs and sausage or bacon. This hotel has that but it comes as prepackaged processed food. When you put this is a sealed package and heat it up, it (quite frankly) tastes awful. It has a preservative taste and the bread (of any kind) becomes very “soggy”! We’ve stayed at several Marriott hotels recently, and none of them do this (all have real cooked eggs and meat). My wife and many other seniors staying at the hotel like low-fat yogurt. Here they only serve “creamy” yogurt. She asked for sugar free syrup for the waffles (none of that either). I always eat oatmeal for breakfast with cinnamon and brown sugar (you guessed it, none of that). I asked the server about getting brown sugar, and he told me the management won’t let him put it out. All other Marriott hotels have brown sugar. We like apples for breakfast and snacks (no apples to be found). I like fresh bananas with my cereal. This hotel’s bananas are “soft and black.” I could add more, but you get the idea. While we liked our bed, the shower proved problematic. Somehow the shower head functioned like an umbrella and spread the water out so most of it hit the sides of the shower stall. Standing under it I didn’t get very wet. Thinking this was just an adjustment issue (I am an engineer after all), I wrestled with it on three different days and found it had two settings: the umbrella or the garden hose trickle (both poor excuses for a shower). Also, the seal on the shower door was not tight so water frequently leaked out onto the bathroom floor. We asked for room service once during our stay and got the minimum: barely clean and towels taken out but not replaced. I saw the housekeepers working down the hall and approached them. But none of them spoke any English so I had to call the front desk to give me a towel so I could take a shower. This is the closest hotel to my friends who live in St. Cloud, but I think we’ll look somewhere else on our next visit.
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