Townhouse Hotel

What a ripper find. Such a good place to stay. Well located and really comfortable. Staff lovely too. Parking easy. Cold outside but room toasty. And the all important. The shower. Great pressure and easy to regulate. Breakfast was also a winner

Recently on my way South my wife and I decided to spend the night in Wagga which we had done many times before in a variety of accommodation. This time we chose Townhouse. This time we actually can say right from the word go to the time we left it was a great experience. I walked into reception to be greeted by Georgia. What a breath of fresh air very professional. Her customer relations skills could be packaged and sent around to all service industry businesses. Not just her greeting but how her initiative reinforced my decision to stay. Rooms of course are important part of your stay and the décor was very smart up to date and CLEAN. I always make it a policy to inspect a room when I am going to critique and to me the proof of the pudding is under the bed. Spotless. There was an eatery and a browse over the menu saw a good selection of meals and the fact that it looked very full is a sure endorsement. As we were tired we opted for room service and had Chicken Caesar Salad. Well presented, appetising and sufficiently. All in all a 10 out of 10 stay.

Rated it 4 stars mainly due to value for money we stayed in a standard room which was modern the bed very comfortable, the staff were very friendly. Parking limited onsite but plenty on side street for larger vehicles. Bathroom small but functional. Lovely large towels. Great for a night stay so close to main street. We will be back.

Room was Tiny, noisy and could hear everything from the room next to you, to the room across from you! Bed was comfy but didn’t sleep at all with the noise.. staff were friendly and very accomodating.. location was perfect and room was clean .. would I stay again? No

Starting with the positives ….. Townhouse is centrally located, the staff are friendly, the rooms are clean, reasonably well appointed and the restaurant was excellent. Friendly and efficient restaurant staff, quick service and superb steaks. We booked a standard room for two nights through a booking agent. After an 8 hour drive we arrived exhausted and keen to make our dinner reservation, catching up with our son who we hadn’t seen for several months, we didn’t pay close attention to our room. Upon our return we discovered we had ‘An Internal’ room…… the window looked out onto the hallway and the door of another guest room ….. not ideal but too late to do anything about it. We are robust travellers and we can handle small rooms but the lack of natural light made the room feel claustrophobic. After a sleepless night in this stuffy room (we could have turned on the reverse cycle heating/air con but it was right over the bed and I was getting over a cold) and with the bright green glow of the smoke detector illuminating the room (it was at the end of the bed) we decided to complain. Stating we wouldn’t have booked this room had we known it was an internal room we were told we should have checked our booking confirmation…. nothing could be done. Our booking confirmation stated we had booked a standard room, with standard amenities, accompanied with a photo of what ‘looked like’ a standard window? We couldn’t stand the idea of another night ….. checked out by 10am, took the financial hit and cancelled our second night and drove 8hrs home again.

On a recent business trip i stayed over and found the hotel to be very pleasant. Staff were courteous and very helpful. I did make the mistake of using Hotels One as the booking agency which does not provide a tax receipt for expense reimbursement. On a business trip this is painful. Book with the hotel direct and save yourself a lot of problems. The hotel would be happy to take direct bookings.