Pavilion Hotel Wagga Wagga

Very good .

DO NOT STAY HERE. THE ONLY SAVING GRACE IS THAT THEY REFUND YOUR MONEY. I had an awful experience at the pavilion. I check in and get put in a cold, dungeon like room that was dirty and the tv didn’t work. I complained and got moved to another room, which the heating unit didn’t work and the only heater they had was a tiny radiator heater that did nothing to heat the room. Only streaming services worked on this tv, not normal free-to-air, and it was also dirty. The shower leaked, the water ran hot then cold then hot again. I then went out for an event I came to Wagga for, and when I came back at 12.30am my keycard wouldn’t work and I couldn’t get into my room. I had 6 people try, but the electronic lock was broken and I could not get into the room. I called the after hours number posted on the building and it rang to voicemail. I called 6 times with no answer, and left 4 voicemails none of which got replied to. I was lucky to have family in the area to stay with, but it’s completely unacceptable to have an after hours number nobody monitors. I came back in the morning at their posted open time of 8am and they were closed. Reception didn’t open until at least 8.30am. I got back into my room which was still cold, despite the heater being left on. I give this place 1 star because they refunded me but I wish I could give 0. Do not recommend. Do not stay here.

The accommodation at the Mantra Pavilion is first class, with the added bonus of being pet-friendly. All Members of staff were friendly and eager to ensure guests had a pleasant stay. As we stayed more than one night, a tea towel would have been appreciated as we had to dry dishes with a hand towel from the bathroom. Also, why would such a classy hotel supply very cheap, thin and nasty toilet paper?

For the price we paid for a "deluxe queen" it was pretty bad. First a "surcharge" of $4 was added to the tariff in spite of the money coming out of a debit card not a credit card. Carpet was stained, only one chair on the balcony that overlooks the picturesque car park. Dripping tap in the bathroom. A couple of bottles of water would have been nice and signs threatening to charge us if we took the yucky looking hand sanitizer, and we had to wash our wine and water glasses, once again threatening to charge if we didn't.Never heard of at other motels, housekeeping usually takes these. No tea towel to dry said glasses only a terry hand towel from the bathroom. Bed not too comfortable and noisy fellow guests late at night but motel desk closed so no way to report this. In spite of it being a Saturday, coffee shop and bar were closed. Plenty of other motels in Wagga.

Location was great. Lobby is stunning. Apart from that the rooms were run down and old. The place isn’t well maintained and for the price paid I was expecting more. The images are deceiving. Parking was good. It served its purpose for an overnight stop over, but would not stay here again. Perks of the place is that they do accept pet stays so I did see some furry friends.

A bit dated but great location and very nice staff. Good breakfast and good servings. Good on site car park.