Vieraskäyttäjä
5. syyskuuta 2023
Don't stay at The Sóng, Don't stay at Xuan Homestay at The Sóng. 20-60 mins wait for elevator, super overcrowded. Small appartment, not worth the price. AFTER WE POST A REVIEW of 2* on booking. The owner of Xuan Homestay contacts and really angry with me because they said they've already reduce 500k (around $21). The full story is they wanted to cheat booking system, they said they'll marked us as "absent" to not have to pay marketing fee for booking. In return, they'd reduce the room fee. We returned the money. . They said we're liar, we had bad adtitude, high horse, uneducated, (captured on Zalo). This is the first time I've been attacted like this by a customer service. This should say something about the homestay. . What bellow here is my original feedback of the homestay on ***********. __________________________ We booked an appartments of Xuan homestay more than 3 weeks priors, then suddenly 2 days before arriving, they told us that one is gone?!? They didn't even trying to contact us for that, only inform us when we remind them our arriving time. The compensation for that is a voucher for 1 drink at their cafeteria (around $1-$1.5). The Sóng has 4 elevators for each block, but 1 is locked, and those 3 left is for each separated 10 floors (2-11, 12-23, 24-36), so they told us, the defaut wait time is 30 mins. The longest time we had to wait for elevator is more than 60 mins (we had to giving up going to the beach since we couldn't wait). All our vacation plan is ruined by how ridiculous the elevator works. Not only rushing hours, we experienced that ridiculous elevator waiting time all the day 7AM-12AM. The Sóng is clever on taking photos of their appartment, it's was way smaller than how it shows on Booking. We have hard time to fit 2 persons on the bed of 2nd bedroom. 1 bedroom doesn't have air conditioner. The hallway has heavy doors separated each building, without any air ways (window). Emergency staircases is inside the building without any window. In case of fire (vacation, drunk people,... that's easy to happen), I think this will easily become a disaster. Not ever wanna stay at The Sóng again.
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