Dee P
16. kesäkuuta 2024
I stayed at the Westin 2 weeks ago and was without water for over 8 hours. I received a notice in the door at 8am that the water would be off for a short period. Not sure why the letter was put in the door so late notice. And the water had been off before the notice was put in the door. 7 hours later I reached out to the front desk to complain because my entire day had been ruined because of this. Can't bath or brush my teeth. I was told by a young lady that they are working to have the water back on in 15 mins. I call back down 30 mins later and the water is barely coming out the sink and shower and is extremely cold. I asked to speak to the manager who NEEDS CUSTOMER SERVICE TRAINING OR FIND A NEW JOB. I spoke to Courtney Riner and she was so rude and really cared less on how the guests were inconvenienced big time because of this. Or maybe I was the wrong RACE. All this woman had the nerve to tell me is that they are working on getting the water back on and that's it. Not I'm sorry for the trouble this has caused, not let me refund your money for today's stay. All she kept saying was the water should be back on. Then on top of insult, she had the audacity to send me a slap in the face email that she was crediting me 1000 points. Like are you serious woman? What is 1000 points going to do when I have paid to stay in a hotel and to not have water for over 8 hours starting at around 7:30/7:45 am is ridiculous. I am so pissed that my entire day was ruined. I got to a graduation 30 mins late when all this could have been avoided had the hotel MANAGER been on top of her hotel and notified the guests the night before so other arrangements could have been made because I know they did not just find out out about the water being turned off at 8am the day off. I hope this manager is not here long because I like the hotel, just not her and her lack of training and professionalism.
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