SpringHill Suites Virginia Beach Oceanfront

Everything was fine, only one day there was no water

Friendly environment, clean and up to date

位置很好，風景很美

Cockroaches and Horrible Customer Service. Do not stay here! I've stayed at Marriott properties for years for both work and vacation and this was by far the worst experience ever. On the second night of our stay at 10PM we saw massive cockroaches on our walls. My kids ran outside onto the patio to find more right outside the door. My husband spoke to the front desk and their only options were a new room or for maintenance to come and kill them. Knowing we had already seen multiple cockroaches, we were not interested in staying so we ended our vacation early, checked out and drove home but were told the manager would be contacting us the next day to rectify the situation. We spent the next 13 days calling to try and reach a manager but were never allowed to speak with one. A couple days later we were only refunded half of our night (when we had technically only stayed from 4-10PM) but still never received a call. When my husband finally got through to the front desk, they were rude and said offering us half was more than fair since they offered to move us to another room. No apologies and no care that their hotel is infested with cockroaches. When we lodged a complaint with Marriott HQ they assured us a manager would call us within three business days. After 8 days we called back and were told the hotel was unwilling to speak to us and their decision was final. Do not stay here - it is unclean and the customer service is horrible! Ruined our vacation and wasted hours of my life calling repeatedly.

Pros- Great view and sound of the waves from balcony, and great location on the beach and boardwalk. King studio suite was a decent size. Staff we encountered were all nice. Relatively nice looking room (except the tub had a lot of staining). Good to have the parking garage attached. Cons- Breakfast had limited healthy options. There wasn’t much of an indoor/outdoor lobby to hang out in because most of it is designated for the restaurant.

Our family of 15 had an excellent stay at this wonderfully located hotel. We were spread out over four different rooms and appreciated being on the same floor. Everything from the balconies to spacious rooms to friendly staff made this stay perfect. Family vacations can be stressful, but I highly recommend staying here if you have a large group or need multiple rooms. The beds were really comfortable and having the separate wet bar/kitchenette was so beneficial. There are plenty of restaurants located within walking distance, but The Dunes on-site was spectacular. I highly recommend trying their food and drinks which were reasonably priced and so delicious. The breakfast buffet was also excellent; however, quite busy. I never had a problem as an early-riser; however, around 8AM the line was extremely long. Both pools on the property were well-maintained and clean, and the hot tub at the outdoor pool was excellent. I need to give a special shout-out to Marcus at the front desk for being so helpful and efficient. The only cons I can think of are: the Wi-Fi is spotty and didn't always have a strong signal (but I wasn't at the beach to use the internet). There is a major lack of storage/drawers in the room but the closet is spacious. And the pillows are really small - but we had extra within minutes of requesting more. I will also add that parking was simple. The elevators were all in working order and fast. And there was virtually no noise coming through the walls. I would definitely stay here again.