Marjac Suites Virginia Beach Oceanfront

Hotel staff was excellent! Everyone was so nice and helpful. When we arrived our room was ready but there was a lot of sand in the floor. Everything else was clean. It was hot in the elevator and it was very slow! We were on the 7th floor and it took forever to get the elevator. Overall it was a great experience!

First of all, the hotel and rooms had a smelly odor and were not clean, the floors were disgusting and dirty/there was no dining table, the elevator took a long time to work and would often get stuck resulting fire fighters coming to save you. The air conditioning was extremely loud and the walls were extremely thin so we could hear the people next to us. I don’t know why this place considers themselves “Smoking free” because the balcony smelled like cigarettes. The bathroom towels and couches had a lot of stains. Overall I would NOT recommend this hotel to anyone. Terrible experience and I will never comeback.

FALSE ADVERTISEMENT! It looks beautiful from the online pictures but once you get there....it's bad. The locks are all broken, door handles are jiggly, beds are hard as a rock, balcony is questionable, the elevator is terrible and super hot, parking sucks, smell is bad, and there's so much more I could list. They don't offer refunds if you get there and decide it's not the place for you. You're essentially stuck there unless you want to lose your money and leave. ONE car per room (not multi-family friendly). Stairwell is falling apart. Housekeeping is lacking. Never gave us towels, blankets, sheets, standing water in the stairwells to slip on, pee stains on mattresses, human urine inside stairwell, exposed insulation, broken sheetrock, outlets falling out of walls, upsidedown faucets, dirty walls, etc. The ONLY positives are the night guy is super nice and the view is nice, but that's it. I will NEVER recommend this place nor will I ever stay here again no matter how cheap it is. Felt really unsafe here. Pay the extra $100-$200 to stay elsewhere. To top it off, their terribly small, weird elevator broke down with people in it so we had to carry all of our stuff from the 7th floor to the bottom by the 11am checkout time. Nobody to help out either. So handicapped people above the 1st floor were stranded for who knows how long. I will put this review on every single website I can. We tried to get some sort of refund THE DAY we got there because of how disgusted we were, but management refused to work with us even after we contaced our booking website. The nice night guy gave us a room that wasn't completely falling apart..but we had to switch rooms twice. The no smoking policy isn't enforced and the pool is tiny. I can assure you... the 10/10 reviews are either paid or management creating accounts to boost ratings. See my pictures, you'll understand why we were so disgusted.

I recently spent a week at this incredible property in Virginia Beach, and I can't say enough good things about it! The oceanfront rooms with private balconies were the highlight of my stay. Waking up to stunning views of the ocean and spotting dolphins early in the morning was simply magical. The staff here truly go above and beyond. The front desk and housekeeping teams were exceptional, ensuring I had an amazing stay from start to finish. Their warm hospitality made a big difference. If you're planning a trip to VA Beach, I highly recommend this hotel. And trust me, the views from the higher levels are absolutely breathtaking!

I had the best stay I've had in a while. The newly renovated rooms are the best. The bathrooms were probably the best to take pictures in and had awesome hot water. On top of everything the front desk staff was great! I will for sure be coming back to stay here!!!

The worst place I've ever stayed in. Roaches head the summary, along with terrible smells, dirty, unfriendly staff, no HBO or ESPN, barely could get a regular channel. I will never pre-pay for a hotel again. Don't stay here. The only thing they have going for them was the view.

This is by far the worst place I have ever stayed first of all I asked for towels, and I was told that the lady hadn’t washed any towels and there was no towels available to take a shower. Second of all I had just had surgery on my knee and the first day we were there. The elevator broke down and there’s were only one elevator we were on the fifth floor Third of all I pulled out the pull out, sofa bed because I noticed spots all over the sofa bed, and as soon as I move the cushion, it was loaded with mold and food all up under it so then I went to check the beds. I pulled the sheet back and there was at least 20 stains on the mattress, cover feces, and blood were on the mattress cover it gets better. I took a rag and wiped up the floor for us to lay down for the night because I wouldn’t dare lay on the bed or on the pull out but we had to stay because we had a wedding and the rag was solid black from the floors. We ended up sleeping on the balcony for the entire night, because we were in the room with the mold, my children had to end up going to the hospital when we got home and my son has asthma and ended up with six prescriptions because of his asthma, and after showing the pictures to the doctor, she wrote a note saying it was from the mold in the room next, but not least I opened up the microwave, and it was full of dirty, smelly food. This room could not have been cleaned one bit not to have a towel. The microwave was dirty the floor was dirty the mattress cover had all kinds of stains roaches. I have stayed at millions of hotels and I have never seen that discussed that I seen at this place please please thank 1 million times before you stay here.

Excellent place to stay. Nice and very friendly staff. Great location! Bedrooms are separate from the other room. That's a plus for privacy. Pool area is awesome. I have been coming to this hotel for many years. Love it every time. I recently stayed over a week. Love love love it. The beach is right out the door.

Upon arrival, First room: AC did not work in main room OR bedroom. Neither unit worked. Television had no volume and remote did not work. Bathtub had not been cleaned well at all. Dirty! Overall room also poorly cleaned. They moved us to another room. Second room: Television audio was in Spanish. Remote did not work. At about 10:00 PM there was standing water in the bathroom that was running back into the bedroom. Grabbed towels and placed them on the floor. Phone in room did not work. Had to go down to the front desk and ask for maintenance to quickly come to room because water was running everywhere. BTW my friend and I were exhausted from a deep sea fishing trip and this was the last thing we felt like dealing with. Maintenance came to room, unclogged the toilet and dried up the floors with towels. I told him it appeared to me the leak was coming from the toilet base. He went to get more towels for us to be able to use. While he was gone I watched the toilet base and could clearly see that the leak was coming from there. I wiped up water 3 to 4 times from the toilet base and it continued to leak onto the floor. At that point the maintenance guy agreed that was the problem and said he could not fix it that night. Again, without a phone working I had to go back down to the front desk and asked to be moved to another room only to find out that the hotel was fully booked. I would also add that no offer was ever made to come up and clean and sanitize the floors and the room for us that night. The only thing that was done was towels were used to clean up the water and the overflow from the toilet. It was very uncomfortable/unsettling to sleep in that room knowing this as well as the odor that was in the air.I expressed my displeasure with the entire experience and shared that I did not think it would be fair or reasonable to have to pay the full amount for the stay.The desk clerk shared with me he could not make that decision and I needed to speak with Teresa, the manager in the morning. I spoke with Teresa and she agreed on the 25% discount for the stay that would be given but we would have to contact you because the reservation was set up through your company and she would hear from you and authorize the 25% discount. She shared that ******* had liability as well for the stay and often times gives refunds when there are incidents like this and we should call them/you. We have yet to fill out the on line survey or Facebook posting request survey or use social media to express our displeasure because we are hoping that this will be resolved in a much better and more appropriate fashion. Lastly I would want to share that the front desk clerks and the maintenance person were as helpful as they could be and very professional. They did their jobs as best they could under the circumstances. The facility and the room itself was the problem not the people.