Björkbackens Karaktärshotell

Read the rewievs here before booking a room. They did a great job fixing former problems. The reception staff was brilliant. A long line but they worked quick and gave amazing service. Our room was great. We booked a premium family room. Got two bedrooms that could be closed off with a sliding door. Two bathrooms with two showers and a bathtub. Fantastic room, nice interior design and a lot of space. Way higher standard than we expected. The food in the restaurant was also good. Much better than expected from this kind of establishment. They even had a decent champagne selection! They had a nanny service that could be used during dinner, coloring books, crayons and a play pen in the restaurant. Every parents dream. However, our waiter was young and untrained but friendly and service minded. The champagne we wanted wasn't chilled but we told here we saw one in the wine cooler in the reception. We waited and waited and when she finally came around so we could ask her she some how got the idea that we would leave our dinner table to go grab it ourselves. So yes, very untraind. We didn't get any forks and knives either. No one was around so finally we went inside and grabbed it ourselves. When we wanted to pay no one was around so we had to go back into the restaurant again and ask someone behind the bar. But both drinks, food and the child amenities were fantastic! We had the same experience at breakfast. We arrived 15 min before closing. There were no fresh buns, a few items were finished and people from the staff was eating from the breakfast buffet and cutting the line in front of guests. The tables weren't clean and there were a lot of dirty plates sitting out. It's not a good look for staff to be eating when there's dirty dishes and crumbles all over. When more staff started to join all of a sudden they refilled the platters and fresh buns appeared. Like I said it's not a good look but over all the breakfast was great. Several dishes, fresh fruit and plenty of gluten-free and milk-free options. For me it's always a struggle to find something but here were plenty of options. We will definitely come back next time we visit Astrid Lindgren's world. We had a lovely stay that exceeded our expectation! Having a small water park, playground and mini golf close buy was great aswell! But hopefully buy then the hotel sorted out thier staffing situation in the restaurant. It's such a same that small things like that affect an over all very positive experience.

We stayed in the hostel part of the hotel, which was okay, but not great. The worst thing was that when booking, it is only mentioned among the fity stupid little things at the end that there are no sheets and that it is rather expensive to hire them. Apparantely, this is normal for Swedish hostels. We stay in hostels a lot and since the 1990s I have not stayed in a hostel where sheets were not included. The rooms were really small and hot because the window could not be opened. The showers, however, were great and there was a nice kitchen. Service was not great and all in all it was really expensive for what it was.

I can truly recommend this hotel, especially if you are travelling with children. So much activity for children and for the whole family to do something together. Good price, very friendly staff, clean and beautiful environment. They have playroom for young children, tv room where you can watch movies, a little playground in front of the hotel which is very nice because you can relax in nice sofa while the children play. The swimming pool is also very nice (a bit cold tough), there you also have a playground, minigolf, pizza place and more. Everything seems to be made with families in mind which is very good.

It was okay. The room was okay, even though the bathtop didn't work probably for 2 days. The food was okay. It wasn't a bad stay neither good, it was okay. The staff was nice though and had a good humor......................................

We are just now driving away from this hotel now and I feel a great need to warn other families that it is run down, has more of a hostel or dorm quality than it’s “4 star” rating would suggest, and it I’m relieved to get away from the unfriendliness of the two women at reception. They had the opportunity to show us kindness and courtesy, but instead we were made to feel uncomfortable and the recipients of passive aggressive attitude. This negative hotel experience overshadows what we hoped to be a innocently joyful visit to the land of Pippi, Michael, and Ronja. And it was expensive! For €250 a night I would expect the “playroom” to have more than a few books with broken spines and a foosball table with a crumpled up piece of paper instead of a ball.