voco Brussels City North,an IHG Hotel

Malgré le fait que l’hôtel ait annulé (problème technique)ma première nuit. Ils (notamment Charlotte) ont été très à l’écoute et m’ont trouvé un autre hôtel. J’ai pu profiter d’une nuit Voco et la chambre était fantastique.

Good convenient hotel Was in room 707, great views and huge room. Comfy bed, great shower. Bar was nice, service ok, but nice bar snacks. Breakfast was excellent.

Ok, not excellent but could be A good concept for a hotel, service on check in was not so good though.The front desk had no one at it for a long time. This was around midnight but still, not what we would expect. We had a certain room tupe6 requested and we were given that type. Unfortunately, when entering the room it had been used. The bed had beens slept in and towels used. When reporting it to reception I was provided with another room, not of the type we requested. They could have upgraded me for their error but didn't which was a shame. Especially as it was late. I did get a drink voucher, but I saw everyone who checked in get one of those. There are areas outside that need some work. When you're in the lift for example, the ledges look dirty. But overall we would give it another try. Breakfast was fairly basic with good eggs but overcooked bacon and the sausages were pretty bad. Coffee ok, juice good and the waffle maker was welcome to see.