The Originals City, Hôtel Marne-la-Vallée Est, Meaux

A decent room with enough comfort for a stop over stay. Owner was very helpful and welcoming. The area is an industrial estate but don't let that put you off. It felt safe and you can ignore it is close to the trains. Didn't hear them running overnight.

Chambre très confortable et spacieuse, un parking gratuit, bon accueil et petit déjeuner complet. L’emplacement n’est pas terrible car dans une zone industrielle. La climatisation serait un plus.

The attitude of the lady on reception ruined our holiday! When I booked this room, I emailed twice to ask for a late check in as we would be arriving after their advertised check in.. I had NO reply from either email. I then called and a lady answered and I asked if a late check in was possible and she said it would be fine.. But when arriving the place was deserted, the doors were open and the lights were on, someone was clearly in the middle of making their dinner with loud music playing! When I went looking for someone, I saw the staff bedroom was open and looked like a pig lived in there and the smell was atrocious. When the receptionist finally arrived she was extremely rude and unwelcoming, she huffed and puffed, tutted under her breath and had a go at me for not calling her to ask for a late check in. She wouldn’t have it, even with me trying to explain a had called and sent several emails. She was so very very rude to us! The attitude of this lady and our Experience of being left waiting for 30 minutes, scared my son so badly he was physically shaking, being autistic he couldn’t cope with this situation and it ruined his/our whole trip. Horrific experience!!

Rien a redire Hôtel propre et très récent

La responsable n’est pas aimable ni avec le personnel ni les clients.

J’ai voulu réserver une chambre via smartbox ayant reçu un coffret, pas de disponibilité via le site Smartbox mais il y en a sur leur site. On s’est permis de les contacter. Numéro qui ne sonne pas, on s’est donc permis de contacter le numéro dédié quand le fixe ne fonctionne pas et au plus grand étonnement nous avons été très mal reçu par téléphone. La personne se permet de nous dire qu’elle est mal payé par le site smartbox donc elle met que des disponibilités le week end, ce qui après vérification est faux. Franchement elle se dit commerçante mais clairement vaut mieux fuir pour un tel service ! Clairement on devrait la plaindre car elle fait « 70heures semaines » et que c’est notre faute si nous choisissons des dates en semaine alors que nous travaillons le week-end. Pour le côté politesse on repassera aussi car nous traiter de la sorte car nous avons reçu un cadeau smartobox merci ! Si ça ne vous convient pas arrêtez de travailler avec eux ça serai mieux pour tout le monde !