Patricia
17. syyskuuta 2023
Not a good experience.
I struggle to review this property as we did not have a great service experience. The female host is rude and not service oriented.
Upon arrival and 2:50 PM, we tried to check-in after a long drive to get there, she informed us that we needed to come back as check-in was at 3:00 PM and our room was not ready. While I completely understand that we arrived 10 minutes early, she could have simply asked us to wait in the lobby or terrace for that time instead of turning us away.
The lobby of the property is lovely with a terrace and bar area with a view. This is pretty much the only nice area of this tired property. The rooms are small and sparsely decorated. As a guest, you are not allowed to use this area unless you are purchasing drinks or food items from the host. She was extremely focused on money and purchasing everything from her.
She hangs out in that area and talks about all of her "homemade goods" that are available for purchase. Breakfast, drinks and apparently some snacks. There is no menu for food items, so you really have no idea what is available.
The second night we were there, we were extremely tired from touring all day and didn't want to eat out at a restaurant. We picked up a small pizza and went to sit on the terrace to eat it as there was a notice in our room to not eat any food in the rooms. She approached us and told us we couldn't eat there because she makes some "salads" for purchase. There was no menu or indication of this. She embarred us.
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