Reis de Gaia

J'ai envoyé un message pour régler le problème de wifi dans la chambre qui était très faible et ils m'ont dit de ne pouvoir rien faire... L'air climatisé n'est pas trop efficace non plus, ça ne refroidi pas, ça fait juste la circulation d'air dans la chambre, mais ne refroidi pas du tout.

Service and communication was great. The suite was beautiful, very comfortable, clean spacious and more than we expected

We didn’t receive access information to the property, so this involved a phone call on the day which incurred extra costs. Once in, the location was ok, and the property was spacious and clean, we received a complimentary bottle of wine also (though we didn’t actually drink it). The WiFi however was awful, it wouldn’t maintain a connection to our devices, and wouldn’t connect to the Smart TV at all. Even though we went exploring each day, we would have liked a WiFi connection in the evenings. I emailed on day 1, and they reset the router on day 2, this didn’t fix the connection. I emailed again, they said they would send someone to look, this never happened and we had no further replies. We stayed 4 nights. The bed was also was very uncomfortable leading to poor sleep for us both every night. Overall, we enjoyed our stay in Gaia as it’s walking distance to Porto, the apartment was clean and quiet, but we would not stay at the apartment again due to poor communication, non existent WiFi, and a very uncomfortable bed.

Location is amazing, you are a 5 minute walk from the river. however the room left more to be desired. The bed was very cheap and uncomfortable. The couch and floors were dirty. The shower is tiny. Everything else was good. Would recommend if you only need a place to sleep for a few nights.

We are two couples, staying in two rooms. All of us were impressed with the hotel & it's location. We would all stay here again Reis de Gaia is an apartment style hotel with a kitchenette within the rooms. The hotel has been beautifully refurbished in recent years. The decor is modern, but the character of the original building has been retained. Lovely touches include exposed stone walls and (remade) original hardwood bannisters & staircase. Our friends stayed on the top floor with a balcony and superb views across to Porto from their bed! (well worth the extra cost of the room). The rooftop terrace with plungepool is not yet officially open, but we were allowed to use it. The views are fantastic & it is a jewel that delights. Likewise there is a bar/ restaurant & spa that are not yet open. The staff are very friendly & welcoming. The hotel location is excellent, being just a short level (slight hill) walk from the river front in Vila Nova de Gaia. The Vila Nova side of the river provides great views of Porto, is the heart of the Port/Wine district with related tours, attractions restaurants & bars. The area is more relaxed than the Porto side. You can get to Porto by walking over the bridge, which has both high & low level options. Walking to the high level bridge is challenging, but you can take the cable car if you don't want to walk. The ferry will also take you across the river for €3 (2022). In summary, a lovely hotel, caringly refurbished with friendly staff & in a great location

Don’t let outward appearances deceive you - behind the hotel door on a hilly side street is a clean and friendly place to stay in a central location. Ana at the front desk went out of her way to ensure a nice stay. Her recommendations and directions were great and she answered our many questions about the area. Take the time to stop at the many cafes and stores along the street down to to river. The view from our windows was beautiful and our two bedroom room was large and clean and comfortable. We hope to return.