The Rebello Hotel & Spa - Small Luxury Hotels of the World

Although the Rebello was a SLH with high room rate, our stay experience was unfortunately far from luxury due to suboptimal service and odd facility design. Pros: Beautiful view of Douro River and Porto in front of the hotel (but you can get the same view for free by walking along the waterfront) Cons: 1. Unprofessional service from some team member. We asked for help from a lady at the reception desk on a flight issue, but got a cold shoulder. Thankfully another lady later was very patient and saved the day! 2. Odd design of the River view studio. The window of our room is about 4 ft up on the wall (very different from the hotel photos provided for the same room type) and therefore we cannot see the view unless climbing up or standing far away from the window. Also, there is less than 1 cm gap between the bathroom door and the sink when closing the door, and the floor gets all wet and slippery after shower due to the poor design

内装、スタッフの方全て素晴らしかったです！おそらく、メインの街の方とは逆側にはなると思いますが、旅の後半であればゆっくりホテルステイしたり川沿いを散歩したり、、には最適です！部屋はリバービューが最善です！朝ごはんも美味しいフルーツたっぷりで最高！またポルトに来る際は利用したいなと思います！ありがとうございました！

A hotel to relax, with a great and friendly service. Really enjoyed the time in the hotel, and the view to the Douro and Oporto is stunning.