Aurinkoinen Queen Size -vuoteella varustettu huone
Majoittunut 3. 2025
Perhe
23 arvostelu
4.5/5
Mahtava
Lähetetty 12.3.2025
Отель на одни сутки, переночевать перед вылетом. Пешком идти далеко, и найти вход не так просто) Номер большой, вроде все нормально. Был сильный запах от курения и слабый вай фай сигнал в номере. Вечером интернет не работал вообще.
Käännä
Majoituspaikan vastaus: Уважаемый гость! Мы очень благодарны вам за выбор нашего отеля и за то, что вы поделились своим опытом проживания. Мы глубоко сожалеем о неудобствах, которые вам были причинены. Вы упомянули, что расположение отеля немного далеко, и вход найти непросто. Мы рассмотрим возможность установки более заметных указателей вокруг, чтобы гости могли легко найти отель. Что касается проблемы сильного запаха табака в номере, это действительно повлияло на ваш опыт проживания. Мы будем усиливать управление гостиничными номерами, строго соблюдать политику запрета курения и проводить тщательную обработку номеров с запахом табака. Кроме того, касательно вашей обратной связи о слабом сигнале Wi-Fi и невозможности использования его вечером, мы уже направили технических специалистов для проведения всесторонней проверки и модернизации сетевого оборудования, чтобы обеспечить стабильность и плавность работы сети. Мы всегда стремимся предоставить гостям комфортную среду для проживания. По поводу возникших проблем мы будем серьезно размышлять и активно вносить улучшения. Надеемся, что вы дадите нам возможность и при следующем проживании мы сможем предоставить вам более качественные услуги. Еще раз приносим свои извинения. Желаем вам приятной жизни и удачного путешествия!
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Vieraskäyttäjä
Aurinkoinen Queen Size -vuoteella varustettu huone
Aurinkoinen Queen Size -vuoteella varustettu huone
Majoittunut 3. 2025
Yksin matkustavat
2 arvostelu
1.0/5
Lähetetty 10.3.2025
Terrible hotel! Nearly impossible to find - you need to walk around the hotel to get inside. Very inconvenient to reach the airport and vice versa. Promised free pick up and drop off from the airport but I wanted to arrange that, no one respond on the phone. Walls are covered with dirty spots. WiFi is barely working. As soon as I checked in, I found out that bathroom wasn't cleaned well, e.g. things from last guest were left off. And lastly, when I was in my bed I saw lizards on the walls. AVOID!
Käännä
Majoituspaikan vastaus: Dear guest, we are deeply sorry and express our sincerest guilt for your extremely poor stay experience at our hotel. Regarding the issue you raised about the difficult-to-find location of the hotel, we will consider adding obvious signage to facilitate guests in quickly finding the entrance. Additionally, there is always someone at the hotel front desk 24 hours a day. It may be due to certain reasons that the phone was not answered. We will immediately contact the communication company to improve and repair it. At the same time, we have immediately arranged for relevant departments to conduct a comprehensive inspection and rectification. We will clean and repair the walls, upgrade network equipment to improve the WiFi condition, strengthen the supervision and training of cleaning staff to ensure that the room hygiene meets the standard, and conduct comprehensive pest control treatment in the rooms. Once again, we apologize for the many inconveniences caused to you. We will deeply reflect and strive to improve. We hope to have the opportunity to make up for this mistake in the future and provide you with satisfactory service.
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Anonyymi käyttäjä
Aurinkoinen Queen Size -vuoteella varustettu huone
Aurinkoinen Queen Size -vuoteella varustettu huone
Majoittunut 2. 2025
Yksin matkustavat
8 arvostelu
4.2/5
Erittäin hyvä
Lähetetty 6.3.2025
Good Hotel
Käännä
Majoituspaikan vastaus: Dear guest, we are truly delighted to receive your compliment "Good Hotel". Your positive feedback means a great deal to us. We have always been committed to providing a high-quality accommodation experience, and your recognition is a huge encouragement for us. We will keep working hard to maintain and improve our services, facilities, and overall environment. Looking forward to welcoming you back again soon. Have a wonderful day!
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Vieraskäyttäjä
Aurinkoinen Queen Size -vuoteella varustettu huone
Aurinkoinen Queen Size -vuoteella varustettu huone
Majoittunut 2. 2025
Pariskunnat
2 arvostelu
1.0/5
Lähetetty 27.2.2025
This hotel is really disgusting and we were actually concerned about our health safety.
No one speaks English as it’s a chinese hotel that has chinese hotel guests smoking in the lobby around 8 am while they have no smoking signs hanging around. I had to use the toilet and went to the bathroom in the lobby and that already was the first indicator that the hotel is really disgusting as the toilet was really dirty and it stinks like feces and urine everywhere.
Once we got the keycard and went into the room everything on the wall was rotting and really smelly (probably from water damage). They advertise a fully equip bathroom but in reality it was a small cabin that barely fits a toilet seat and a shower head hanging above it and as you can imagine this was really dirty as well. The headboard of the bed was full of other people’s hair and after seeing this we went to the reception to tell them. They at first didn’t understand and we had to show them that it’s really dirty and full of other people’s hair and one of the cleaners replied.
“We’re a 3-star hotel not a 5-star hotel, what do you expect”.
So we basically had to sleep in other people’s hair. After complaining they finally gave us another room but this one was the same as the first room. After insisting they gave us another room and as the previous room this one had a lot of hair as well so we’d figured every room is like this and out of the 3 room we’ve seen this one had the least hair. This room even had blood stains on the walls but every room was really dirty and stinky so guess we had no choice.
In the evening when we came back to our room, the room was filled with mosquitoes guess there are like holes in the window frame where they can enter the room and the room was filled with smoke from the smoking chinese people and the smell was really strong. We had to turn on the AC on maximum fan mode and put a towel in front of the door to stop the smoke from coming inside. My lungs were actually hurting from all the smoke.
Aurinkoinen Queen Size -vuoteella varustettu huone
Majoittunut 2. 2025
Yksin matkustavat
1 arvostelu
2.2/5
Lähetetty 23.2.2025
Low quality hotel. The only reason I give a 2 out of 5 instead of 1 is because the bed was ok. Everything else about the hotel was poor.
When I checked in to this hotel for 1 night I was serviced by 3 giggling members of staff who for some reason thought it was funny that I was checking in. After handing over my passport to 1 guy instead of handing my passport he threw it to one of his colleagues to scan. I was speechless. The most bizarre check in I've ever had.
The room was dirty, with no TV, cracks everywhere on the ceiling, dirty walls and urine stains on the toilet seat.
Maybe I was unlucky and got them on a bad day, but I'll never take the risk of staying here again.
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Käännä
Majoituspaikan vastaus: Dear guest, we are deeply sorry for all the unpleasant experiences you encountered during your stay. This is far from our expected service standard. Regarding the improper behavior of our staff, we have conducted serious criticism, education, and training for the employees involved, emphasizing that guests must be treated with respect and professionalism to prevent such incidents from happening again. As an important document, passports being treated so casually is an unforgivable mistake. For the condition of the rooms, we will immediately arrange a comprehensive cleaning and inspection, repair the cracked ceilings, clean or paint the dirty walls, and ensure that the facilities in each room can be used normally. We understand your disappointment in us and also know that a bad experience may cause you to lose confidence in us. But we still hope you can give us another chance and let us show you the improved service and environment. Once again, we offer you our most sincere apologies.
Aurinkoinen Queen Size -vuoteella varustettu huone
Majoittunut 2. 2025
Yksin matkustavat
5 arvostelu
5.0/5
Ylivertainen
Lähetetty 19.2.2025
Great service, very clean, nice room! It was a great hotel to stay at for an early flight. It's tucked away off the main road, but the security guards in the area are more than happy to help you find it.
Käännä
Majoituspaikan vastaus: Dear guest,We are absolutely delighted to hear that you had such a wonderful experience with us! Thank you so much for your kind words regarding our service, cleanliness, and the rooms.We understand that our location can be a bit tricky to find at first, but we're extremely glad that the security guards in the area were able to assist you. Your feedback is extremely valuable to us, and we're constantly working on improving our signage and providing more detailed directions to make it easier for our guests to reach us.If you have any upcoming trips that require an early flight or if you're just in the area again, we would be honored to have you stay with us once more. We'll do our best to make your next visit even more exceptional.