voco Vienna Prater

The staff at the reception has some serious attitude issue. Well I booked a queen sized bed for a night, however when I checked in it was a twin bed. So I called the front desk and told them that I paid for a queen bed, is there any way that they can make my order right. They kept repeating that they were filled booked. I replied indicating that there is something wrong with order clearly, and what I got was a silent treatment. What’s the most fun part of all this was two staff was taking turns to listen to my problem as if this was a joke, and their excuse was their English is not good. I was like ***? Anyhow, worst IHG experience ever! 另外，看到很多国人在店里，这个酒店位置算比较偏，而且local的原话是“shady part if Vienna”，姐妹们也注意安全吧～

A little bit far away from the station and downtown. In the restaurant I ordered "free tap water", but got charged for a bottle of still water. At first the floor of the restroom was dirty. Solved thereafter.

Nos gusto mucho el hotel. Es una buena ubicación, segura tranquila, cerca del metro. Las instalaciones son modernas. La limpieza de la habitación estaba bien. La habitacion comoda. Y el servicio muy coordial.