Nice hotel, well-furnished and warm services, would consider stay here again next time.
Käännä
Laure
Majoittunut 12. 2024
Muu
5.0/5
Ylivertainen
Lähetetty 27.1.2025
Beautiful hotel. Beautiful spa. Great cocktails ! What else ?
Käännä
Vieraskäyttäjä
Majoittunut 12. 2024
Perhe
5.0/5
Ylivertainen
Lähetetty 27.1.2025
Park Hyatt in Vienna is a luxury hotel with beautifull rooms, swimming pool and spa. The BANK restaurant is excellent, the food is fanstastic, so the drinks from the Bar. When we arrived we got a sincere welcome from everybody in the reception. Its located in the heart of Vienna. Fully recommend
Käännä
Vieraskäyttäjä
Majoittunut 12. 2024
Muu
5.0/5
Ylivertainen
Lähetetty 19.1.2025
We stayed in November-December 2024 for a few nights. The hotel was excellent in every respect. Our room was gorgeous and well-appointed. The bed was comfortable, the living area was stylish and functional, there was a large closet with ample storage, and the bathroom offered two vanities, a deep-soaking tub, and a rainfall shower with superb water pressure. All elements of the decor and the well-maintained room were all consistent with the hotel's luxury branding. The public areas of the hotel were also stunning. Breakfast took place in The Bank restaurant and bar; the space is very pretty, seating was ample, and the buffet was simply wonderful, with a wide array of options--meats, cheeses, pastries, cakes, cereals, eggs, etc. Service before and during our stay was exceptional. The concierge team was responsive over email and provided useful information prior to our stay. During our stay, they were helpful with a couple of reservations, the printing of concert tickets, and recommendations. And, amazingly, the hotel both mailed and stamped (for free!) the postcards we sent to friends and family. Service at registration was equally wonderful--professional and warm--and the staff assisting with breakfast were also lovely. The hotel's location proved ideal for exploring Vienna at Christmas; one Christmas market is located directly in-front of the property, and several others were within walking distance. Major attractions in Vienna were a short walk from the hotel. The hotel was also close to a couple of Vienna Metro stops. A perfect choice for Vienna: gorgeous rooms, a beautiful and historic facility, and five-star service.
Käännä
Vieraskäyttäjä
Majoittunut 12. 2024
Muu
5.0/5
Ylivertainen
Lähetetty 16.1.2025
We recently spent a beautiful three day weekend at the Park Hyatt Vienna, and it was nothing short of amazing! The hotel is centrally located, making it the perfect base for exploring the gorgeous city of Vienna. Our room was spacious and beautifully decorated, with high ceilings that made it feel even more luxurious. Every detail in the room was thoughtfully designed. Also, the Le Labo products in the bathroom smelled incredible and were a nice touch. In addition, the staff were fantastic! They were so friendly, welcoming, and very professional. Stefano, the concierge, was especially helpful. He made reservations for us, gave great recommendations and even helped me send back a watch I accidentally left behind in the room. The hotel’s amenities were excellent. We enjoyed the great gym and loved relaxing at the pool and spa at Arany Spa after exploring the city. Breakfast at the Bank Brasserie was delicious, with a wide variety of options in a stunning setting. We also enjoyed sweet treats in the lounge during the afternoons. The Park Hyatt Vienna is a true five-star hotel with outstanding service. We can’t wait to stay here again!
Käännä
Vieraskäyttäjä
Majoittunut 12. 2024
Pariskunnat
5.0/5
Ylivertainen
Lähetetty 13.1.2025
Well located, brilliant bar, nice rooms and AMAZING STAFF We stayed at this hotel for 2 nights before boarding the orient express However our luggage didn’t turn up from Heathrow Arriving on a Sunday all of the shops were shut when we got there but the team had make up remover, toothbrushes, deodorant, moisturiser, hair brush…everything I needed to stop crying The location of the hotel is perfect, the bar is fabulous, the breakfast is wonderful but most of all the team is brilliant 5 stars for truly wonderful hospitality.
Käännä
Vieraskäyttäjä
Majoittunut 12. 2024
Muu
5.0/5
Ylivertainen
Lähetetty 6.1.2025
By far, our stay at Park Hyatt Vienna was probably the most memorable, if not the best we’ve had. I highly recommend this hotel property as I would go back in a heartbeat. Set within a stunning former bank building dating back to the early 20th century, this hotel provided us with a sophisticated experience that highlighted Vienna's rich cultural heritage while offering modern amenities and impeccable service. As a former bank building, its architecture retained much of its original, marble floors, gold accents, and soaring ceilings. Don’t miss out on relaxing in the spa and wading in an indoor heated pool, which used to be the former bank’s enormous vault. The peaceful ambiance provided the perfect place to unwind after a busy day of sightseeing. During our visit, we celebrated various milestones for our family of four, including our 19th wedding anniversary, our daughter’s graduation and our son’s birthday. We booked both the Park Suite Deluxe and the Twin Junior Suite. The spacious rooms offered comfortable beds with high-quality linens, expansive bathrooms with freestanding bathtubs and rain showers and high-end toiletries. separate living areas, walk-in closets. Upon check in, we were greeted with 19 long-stemmed red roses and a champagne bottle! A Sacher-Torte Chocolate cake was also gifted to our kids, which they both devoured right away. This attention to detail reflected the impeccable service that the staff rendered. They even managed to book us a reservation at Cafe Central, to the amazement of customers staying in a long line at the entrance, since we just breezed through. Staff members were very professional, attentive, and were always eager to go the extra mile to ensure our memorable stay. Park Hyatt Vienna’s location was perfect for us, a walking distance to major attractions such as the Stephansplatz with St Stephen’s Cathedral in the midst. It’s also in the heart of various luxury shops and popular restaurants. This came in handy when my luggage got damaged and the Rimowa across the street fixed it on the spot. With such a central location, it's an excellent base for both sightseeing and business trips, offering easy access to Vienna's most iconic landmarks and cultural sites. The hotel’s main dining venue was located in the former bank’s grand hall, and it offered a French-inspired brasserie menu with both classic and modern European dishes. The elegant setting, coupled with excellent service, made this a perfect place for breakfast. As a globalist, we looked forward to starting our day with their Bank Chives Toast, Truffled Scrambled Eggs, Avocado Toast, Smoked Salmon Eggs Benedict and their fluffy pancakes. Park Hyatt Vienna offered us an unparalleled combination of luxury, service, and location. If you’re seeking a luxury experience in the heart of Vienna, Park Hyatt Vienna is an outstanding choice. Its blend of opulence, convenience, and exceptional service makes it one of the top hotels in the city. Whether you're vis
Käännä
Ahyoung
Majoittunut 9. 2024
Perhe
5.0/5
Ylivertainen
Lähetetty 14.10.2024
I like the staff and facility of the hotel.
Its location was very convenient too.
Käännä
Andrew
Majoittunut 10. 2024
Muu
5.0/5
Ylivertainen
Lähetetty 10.11.2024
Outstanding hotel with wonderful staff
Wonderful reception and concierge. All staff were courteous and helpful. Will definitely return to this hotel next summer.
Käännä
Vieraskäyttäjä
Majoittunut 12. 2024
Pariskunnat
5.0/5
Ylivertainen
Lähetetty 7.1.2025
We visited the Park Hyatt for the winter holidays, and felt so fortunate to be there. The location allowed us to walk to most of the sights, and the view from our window was very festive and pretty. We thoroughly enjoyed the breakfast - the truffled scrambled eggs, in particular, are a treat, and the pastry in Cafe Am Hof is a little slice of heaven. The hotel is absolutely gorgeous, both the public spaces and luxurious guest rooms, but it is the staff that truly makes this place special. Everyone - every single person we interacted with - was professional, friendly and helpful. My husband has a mobility issue, so the front desk staff showed us the accessible entrance located to the side of the main entrance. After that, every time that we returned to the hotel, the doorman ran over to the side entrance to open it for us. So helpful! Such a beautiful city, such kind people, and such a gem of a hotel.
Käännä
Vieraskäyttäjä
Majoittunut 12. 2024
Perhe
5.0/5
Ylivertainen
Lähetetty 2.1.2025
Had a great stay at Park Hyatt Vienna in the Diplomat Suite with a connecting room for the kids. The suite was amazing and much larger than I was expecting. The bed and pillows were fantastic and the rainfall shower had great water pressure. There were chocolates and fresh fruit for us in the room. The staff was very helpful and the concierge was able to get us in and skip the line at Figmüller Bäckerstrasse which was amazing for our family of 5. Would definitely stay here again. Location was great and very central and easy to walk to the Christmas markets and almost everywhere
Käännä
Vieraskäyttäjä
Majoittunut 11. 2024
Perhe
2.0/5
Lähetetty 30.12.2024
My recent stay at the Park Hyatt Vienna, my third visit to the property as a Hyatt Globalist, left me with mixed feelings. While the location and interior design are undeniably stunning, the service and operational shortcomings were unacceptable for a hotel charging €1,200 per night. Here’s a breakdown of my experience: The Positives: Prime Location: The hotel is perfectly situated in Vienna’s city center, ideal for exploring the city. Beautiful Interiors: The furnishings and design are exquisite, combining historic charm with modern luxury. The Negatives: Accessibility Issues: Upon arrival, there was no doorman or ramp at the entrance. My 70-year-old mother had to carry her suitcase up the stairs, which was both inconvenient and surprising for a hotel of this caliber. Similarly, at checkout, there was no ramp, and we had to carry our luggage down two sets of stairs. Accessibility should not be an afterthought in a luxury property. Concierge Service: The concierge desk was empty when we arrived. I waited 10 minutes before someone from the front desk noticed and offered assistance. This delay is unacceptable at a five-star hotel, where seamless service is expected. Room Readiness: Despite the 3 PM check-in time, our room was not ready until 3:50 PM. This delay disrupted our plans and reflected poor operational efficiency. Departure Experience: When I requested a taxi to the airport, the staff arranged for the hotel car service. Unfortunately, the driver did not accept credit cards, forcing me to find an ATM at the airport to withdraw cash. This was not the first disappointing departure experience at Park Hyatt Vienna. On a previous visit, I drove to the hotel and was surprised by a cash-only valet bill for charging my electric vehicle. With construction limiting parking and a queue of cars behind me, I had to circle the area while my wife searched for an ATM. A lack of communication about payment options made an already stressful situation worse. Restaurant Service: The dining experience was marred by several service issues: Oysters were served without a fork. The wine list was not offered proactively—I had to request it. Wine was poured without offering a tasting first, which is a basic standard in fine dining. Final Thoughts: As a loyal Hyatt Globalist and repeat guest of the Park Hyatt Vienna, I was disappointed by the lapses in service during this stay. While the property delivers on location and luxury design, the operational and service issues I encountered are far below the standards expected for a hotel in this price range. Accessibility challenges, delayed room readiness, and poor service coordination would be tolerable at a mid-range property but are glaring at €1,200 per night. I hope the management takes this feedback seriously to align their service standards with the exceptional physical environment they offer. Until these concerns are addressed, I would hesitate to recommend this hotel to travelers seeking a flawless luxu