Roomz Vienna Prater

Rooms are cleaner and spacious; however, I didn't see any difference with a one star hotel: there is no kettle, no mini fridge, no ironing board, no room service, ... and there were signs of mold in the bathroom! Pretty basic to be classified as a four stars! I complained to the reception and got an answer that the only manager was on holiday so nobody else could handle my complaint until her return, which was another more week apart... Shocking! There is not even a delegate management in a four star facility!! The only good note was the beautiful Christmas decorations and the breakfast which was truly outstanding (but it is paid separately). For the rest a very disappointing experience for a four Stars! The manager has not yet addressed my complaint which is already longer overdue... I have to send a big thank you to Trip.com for helping to resolve the issue for me despite several unsuccessful attempts also from their side to contact the hotel... I've never experienced such poor management and customer service from a four star hotel!

Die Zimmer waren sehr staubig , meine Frau musste als Husten, weil sie eine Stauballergie hat …!  im Badezimmer ist die Farbe schon abgeblättert und der Putz kommt schon runter…! Das Bett war sehr hart, habe Rückenschmerzen bekommen. Aber die Mitarbeiter vom Frühstück waren sehr nett …!! 

Hat alles super gepasst