Holiday Inn Express & Suites Vernon

Pretty dated and not very well maintained. The phone in our room was dead. Water seemed to be leaking out from the bottom of bathtub. Upside was a good size Queen bed. The breakfast spread was very basic; toast, pancake, coffee, apple juice, oatmeal, milk and yogurt.

設備齊全。乾淨，整潔。價格合理

Had a good night’s rest, thank you 😊 Love the swimming pool and the complimentary breakfast.

不錯，位置好，有早餐

훌륭한시설 합리적 가격, 잘 이용했습니다. 다음에 기회가 되면 다시 사용하고 싶습니다. 록키의 관문도시로 가족여행에 적합한 숙소입니다

去silver star滑雪很方便. 開車20分鐘就到. 就到有免費早餐. 可以幹飽再出發！

깨끗해요 가격도 착하고 길건너에 걸어서 접근 할수 있는 레스토랑이 많아요. Wings 에 갓는데 치킨 맛도 좋코 친절하고 분위기도 좋앗어요 다시 묵고 싶어요

The hotel is welcoming from the outside. The landscaping is looked after well. Lobby is welcoming and you can get coffee and tea as well as milk and yogurt all day. Good choice of breakfast items available. Above average sized room fridge was nice! My biggest beef was with the bathroom. The sink faucet made a lot of noise and the showerhead was brutal. Very high water pressure and no ability to focus the flow. The TV was terrible. A very weird system where you had to enter numbers with dashes to select channels (17-1, 29-2, etc.). Although there were many guests at the time, it was surprisingly quiet. The pet fee of $25 is high in comparison to other properties.

So I need to explain how one bad employee can destroy a business. We booked a room for the weekend to go to the Starlight drive in movie theatre, plus some shopping, for my daughter’s birthday. When we arrived, everything was great. They helped us with changing rooms for a better experience and we even had a great food dinning experience across the parking lot at Ricky’s. So we went to the drive in and returned to the inn around 1:30am, and there is zero parking. When I say zero I mean we are driving a crew cab ram 1500 no parking. Only spots are 2-3 marked small vehicles only and 2 handicap parking spaces. I went in to ask the front desk about what we should do. I rang the bell 4 times and asked HELLo anyone there. I can hear the tv playing. Finally hit the bell and she came out. I asked very politely as to where we should park. In a very not so nice tone she proceeded to tell me that she can see at least 5 spaces over here, and a few more over there. I asked if she could show me and she abruptly told me no, the cameras are only for her. Then my back got up. I told her all the spots are for small cars and handicapped and she has a superior propane truck and trailer taking up 7 full spots. So she snapped back again with the I see 5 spots again. I left to explain to my wife what she said. We finally jammed our truck in a small vehicle spot with zero room for the other vehicle to get in and squished up to a tree. When my wife went to explain to her about the situation and the truck and trailer the lady was ready for a scrap with phone in hand. We went to our room. Here’s where it’s simple for our family. We will never stay here again. Because of the actions of one horrible night shift employee, this hotel has lost me, my wife, my daughter, and her boyfriend as patrons. Plus to make it worse probably whoever else we tell our experience too. That’s how fast one bad employee can ruin a business. Things could have been so different, but for whatever reason that night shift employee didn’t care about our customer experience. So that is that, we will never stay here again.