Hotel Arte Spa & Park

Отдыхали с сестрой,полный комфорт,тишина,вкусные завтраки и ужины,вежливый персонал,прекрасный СПА,массажисты профессиональные.Спасибо Вере,золотые руки!!Чисто,прияный запах везде!улыбчивый персонал,ощущение комфорта и спокойствия!Рекомендуем от души!!

The massage was fabulous!! The lady who massage me was very kind… the room temparature was good. The lady was from Bali and could speak better english than turkish.. ı had a a classic massage for 45 min and it was enough.. especially after so much walk it made me relax.. l highly recommend it

Absolutely flawless! I spent 5 days there and everything was just perfect. Everyone of the staff makes great efforts, and I can't praise them enough. Dinner at the restaurant was great, and so was the breakfast. Rooms are spacious, spotless, and the housekeeping would provide most things you might need during your stay ! The quality of the hotel is higher than that of some 5 star resorts in UK and so is the price.

Very nice hotel, lovely outside pool, wonderful spa treatments, and also face products and treatments of the Biologique Recherche brand, rooms are very clean and comfortable, we only had a shower, wish I had booked a bathtub but no idea if other rooms have it

Positives: it is a nice hotel, with good entertainment options, indoor/outdoor pools, game room. The food is very good (buffet), both for breakfast and dinner. There are many options, and something for everyone. Negatives: although the hotel is rated as "5 stars", the rooms are not there. The decoration is not spartan, but it is very simple, not what you would expect from a 5-star hotel. We had the "deluxe" rooms, and they were very basic. You don't have neither a coffee maker nor a kettle to boil water to make tea, which is something that you get even in a simple Ibis. To be honest, they don't advertise the rooms with that, but still it was disappointing that in a "5-star" hotel you couldn't even make a cup of tea in your room. So if you consider that your room is just for sleeping and taking a shower, and you don't care about the decoration, you won't have a problem (although the price tag is high considering how the room is). Other than that, you will enjoy the pool, maybe the spa (which is a bit loud, not the calm environment you'd expect, as the spa is right on the way to the pool, so you have people coming and going at all times), and certainly the food.

la camera è grande ma con finiture molto discrete. Le camere verso bosco (nord) hanno il rumore della termopompa e ci hanno cambiato gentilmente dall'altra parte (sudovest) senza costi aggiuntivi. L'hotel è una costruzione prefabbricata. Le acque termali sono stupende, in particolare le vasche di acqua calda all'esterno e la vasca di acqua fredda, che sarebbe meglio se fosse piu fredda. Sarebbe anche bello se aprissero prima delle 9. Le tisane dalla Turchia nello spa ed a collazione sono eccellenti. La cena sarebbe eccellente se il buffet fosse scritto anche in inglese e se il lay-out del buffet fosse a modo di isola, perchè la gente si accumula e si fanno delle file. Sarebbe bello se dicessero da dove viene il cibo, non sai da dove viene quello che mangi. Il menu a pranzo ha prezzi adeguati. Incredibilmente ti fanno pagare l'acqua e l'acqua gasata è Perrier, non ha nessun senso. C'erano giorni che il buffet non aveva del cibo tanto fresco. Sono piccoli dettagli da migliorare ma in generale siamo soddisfatti.

Okey,this was the first time,when i am in Velingrad.Everything was nice,i set the room to "Do not disturb",so i don't know how they are cleaning ,but anyway!No coffee maker at the room, which is kinda strange.The sheets were clean.But i didn't have this feeling,like i am at a 5 star hotel.After all,I recommend it!

Modern, very clean hotel. Numerous heated pools and spa facilities. Excellent staff, even though some did not speak English. Remy, head of food and beverage, went so out of her way to meet our special needs and did so with so much caring and dedication to her profession!

What an amazing SPA hotel in the mountain in the city of Velingrad - the SPA capital of Bulgaria!!! Great facilities and location of the hotel, excellent mineral water pools, great food and service and absolutely customer oriented and professional management and service personal!!! We have been regular visitors since 2017!!!