Spa Hotel Elbrus

Great manager,friendly staff, efficient service! The hotel lived up to its 3 stars. Rooms are spacious and clean. I'll start with the cons: We stayed 3 nights and our rooms were not cleaned once during our stay. Towels could be exchanged for fresh ones at the spa reception. The food in the restaurant was ok but there is a lot to be wanted if they want to cater for international guests. Lunch was really good, dinner was sufficient- mainly Bulgarian traditional dishes. Dont expect anything international or exciting but the food was tasty and the staff does care- they ask for feedback and make sure nobody leaves the restaurant hungry. I have to say that the biggest assest of the hotel are the people who work there. The staff were absolutely amazing, without exception. The manager- Darina Shatova goes out of her way to make sure everything runs smoothly and everyone is happy. She asked on many occasions if all was ok and if we needed anything else. We chose the hotel because of the water park attached to it. In all fairness, we were informed by the reception that the park is open to public at the time we made the booking. It was fun, both kids and adults loved it. And it gets really crowded. There are plenty of pool chairs though. However the waterpark visitors easily enter the hotel grounds and use the hotel facilities. This is an issue and needs attention. We were told it's not isolated to Elbrus but a problem for many of the local hotels. Overall- we had a very enjoyable weekend.THANK YOU!

Excellent amenities, very courteous people, tasty food. We had great relaxing vacation and enjoyed the mineral pools and offered massages. Really recommended hotel and staff

The hotel is 3* and is in a convenient location. The people at the reception and in the restaurant are very kind and helpful. I cannot comment on the rooms and apartments in the "old" part. We were accommodated in the "new" part. The apartment was large, bright and warm. But, cleaning was practically completely absent. On the second day, the ashtray on the terrace was cleaned and that was it for three days. There were only two towels given that the booking was for three adults. The reception was very quick to respond and the towel was available in just a few minutes. This "new" part has a "warm" connection with the yard. But it's definitely colder in there than outside. That concludes all the negatives. As I mentioned above. Friendly and helpful staff at reception, spa and restaurant. The food was delicious and varied. Spa and pools are warm and we liked them. What would we recommend looking at? The sunbeds at the pool are very crowded and the worst thing is that there is no room to pass. There is a danger of someone falling into the pool. The tiles in the pools should be inspected and repaired. The directions did not help us much to find the apartment, and subsequently the direction arrows to the old part. Parking spaces in front of the hotel are practically nil, but the availability of an ground part under the new building is an excellent idea. We would visit the hotel again but we would like to stay in the old part and park in the ground parking under the new part.