Homewood Suites by Hilton Toronto Vaughan

The hotel is very clean and well maintained. My family liked it so much

Disgusting. Filthy. Rotten meat found under mattress. Don't stay ever. If you want hair and food in your bed. I am traumatized so is my child. Staff did not compensate. They did not even acknowledge how dirty they are there. This is unacceptable.

I booked a King suite and upon checkin, was put in accessible room with no desk/chair for working on with my laptop. I tried to have the room switched to the category I selected but was told the hotel was sold out. The staff brought up an extra small dining table and a chair from their ballroom but as it turned out, in the accessible room, the only ethernet connection was at the small, square dining table. The bed was hard, and I've noticed that two separate Homewood Suites had repurposed old bed skirts as a sheet on top of the regular sheet and a thin duvet cover (pocket style) over top. There was no luggage rack, no way to stream to either tv and the room smelled heavily of Fabreze. This is also a fairly noisy location. When I compared the same suite at Springhill Marriot (they share the same lane way), money is probably better spent at the Marriot. The free breakfast was alright!

The staff are wonderful and very friendly. Two minor issues. First, the couch pull-out is terribly uncomfortable. Killed my neck and back. Would have been more comfortable to just sleep on it as a couch, rather than a pull-out. So room could accomodate three people. Maybe kids wouldn't mind the pull-out but my old bones didn't like it. Having said that, the room is great. Nice size, clean. Second minor issue was the breakfast. They offer a better variety of breakfast items, both hot and cold, more so than any other place I have stayed, however I would only know this because I can read the labels. They were out of many items. The kitchen staff were working so hard though to keep up with the volume of people. Best get there early of you want to take advantage of all they offer. All in all, the stay was great, coffee is good and staff are excellent.

Worst hotel stay we’ve had. Stayed for a hockey tournament. When we arrived our room reeked of cigarette smoke. I called the front desk and was told it wasn’t a smoking room and there weren’t any other rooms available. We reached out to the sales manager for the hotel/hockey tournament the next morning. Later that day a VERY rude male manager called our team manager yelling at her that they hadn’t be able to reach me. No one had confirmed my phone number when we checked in and they had the wrong number, but we had been in our room until 11am that morning. He demanded approval to move our stuff to a new room, but I explained our bags were completely unpacked and we wouldn’t be back till the evening. The staff then went in our room and I got another call back that our stuff couldn’t be moved because it wasn’t packed (which I had already explained) and we’d have to stay another night in that nauseating room. The next morning I had to pack our entire room before we left for an early game so that we could finally be moved. The staff was so rude about the whole situation. My daughter had headaches both nights from the strong, disgusting smell. Having to re-pack and move after the second night was inconvenient, but necessary. Would never stay there again, nor will the rest of our team. Yuck.

What a wonderful experience! Stayed 2 nights to go to Canada’s Wonderland and it’s my wife and 3 kids. Hotel was clean the staff were really friendly. Mohit was on the dining area and was extremely helpful and nice to our family! They offer a great hot breakfast. Will be back!

Maybe just lack of sleep or a culmination of events: first attempt at check in- 2pm- room not ready which is ok- check in is at 3. I was looking to upgrade for the night as I had 4 young ladies with me and 2 bathrooms would have been preferred as well as 3 beds. I was told that those rooms weren’t available. I looked online , lo and behold lots available. ( I wasn’t looking for a free upgrade, I wanted to pay) I was told that they were moving other guests to these rooms. I get back around 5 , check in, and again inquire about upgrading my room- I’m told none available without so much as looking at the screen. Look online and they are available. Check again at 9 online and still available. Disappointed to receive this kind of service. To top it off - digital key- locked out twice- the pull out couch - disaster- lower back problems today!- (thanks for ignoring my chance to upgrade) better off on the floor. Tried to move over as a Hilton member, not looking like it’s the way to go. Stay next door.

Checked in online on my app in a room close to friends of ours that were staying at the hotel. Got to the hotel and was told I could not have that room as there is a disgusting smell in the room. They were super unaccommodating and the front desk was the rudest I have ever encountered. Don’t usually write reviews as it takes a lot to disappoint me but his stay sure did. Toilet was broken in our room, there were long hairs in the bathroom and black mold throughout. All of that I can typically manage but the disrespect and attitude from the girl at the front desk I can not.

Despite the digital keys not working our stay was excellent. Very clean rooms, excellent breakfast and very pleasanst and professional staff. Any time we needed to get in our room or pool area someone was right there to help us out. Would not hesitate to stay here again!