Hotel Tridev

Had trouble with check in. Reception created a mess but somehow got a room and want byegones to be bygones. The hotel room was okay and breakfast was just very normal. The check in was a lot of mess because the hotel had overbooked rooms and said that i would have to adjust with a non ac room or go to some other hotel. After a lot of shouting and fights i finally get a room where the tap didn't work and hair dryer was not working either. Overall horrible review and would not at all recommend the hotel to anyone. Even if you do please call the restaurant atleast 2 days earlier for everyday so that you do not face this. Hotel staff kept giving excuses for not giving water bottles and left us without any water. Also , do not book from trip.com , horrible customer service they connect you with some random person who is confused enough to even understand what to do . The support calls up i say you should take actions like blacklisting against these hotels , the lady goes in a sarcastic tone , " right , thank you so much for your advice sir." Plus promised to call back in 20 mins. Still awaiting the call. Hope atleast someone takes some action against this whole mess.

We recently visited Varanasi under a package tour arranged by our travel agent, Indian Holiday Private Ltd (IHPL), Delhi. They suggested this hotel, as I have also asked them to arrange VIP darshan of the Kashi Vishwanath Temple and Cruise of River Ganga, and as it is supposed to be near the temple and ghats. The representative of IHPL and driver picked us up from Banaras station and we reached the hotel after 30 minutes covering a distance of about 5-6km and passing through a congested road/flyover etc. My first impression of the hotel was not good as it is situated on a very crowded one-way street having multi-faceted traffic of rikshaws, cycles, 2-wheelers, 3-wheelers etc. and the driver found it quite difficult to even park the car. To reach the reception in a small lobby, we had to climb about 7-8 steps. The check-in time in this hotel is 1 PM but since we reached the hotel at 11-00 AM, we had to wait for about one hour for a room to be cleaned. Our room was on 3rd floor and there is an elevator overlooking the main road. Inside, the hotel appeared to be reasonably spacious with about 15-20 rooms on each floor. Room was OK but it did not provide a good view from the widows as the hotel is surrounded by several houses on three sides. Of course, the room was fairly spacious with good furniture and furnishings. The bathroom was also ok and so were the other amenities like, electric kettle, AC, TV, cup boards etc. as we generally find in most of the 3-star hotels. The best part of the hotel Tridev is its restaurant, which has very good ambience and the breakfast spread was reasonably good having north Indian as well south Indian dishes. Besides the complimentary breakfast for 2 days, we also took dinner here, since there was no other better restaurant nearby. Kal Bhairav temple is just about 100 meters away in a narrow walkable street adjoining the hotel. Of course the Kashi Vishwanath temple is about 2-3 km away through congested but motorable streets, But for its location, the hotel is good and comfortable with good service. Of course, the rates appear to be on higher side probably due to its location close to temples.

Hotel Tridev falls short of expectations, especially considering the rent they charge for their rooms. The accommodations do not justify the price, as the services provided are subpar. The food quality is disappointing, lacking taste and freshness. Additionally, the bathrooms are not well-equipped with essential amenities, making the stay inconvenient. Overall, it does not offer good value for money, and there are better options available at similar or lower prices.