Hotel le Lotus Grand Varanasi

Pathetic service. I came here in peak winters in January. The geyser isn't working. N the hotel people are not even accepting the fact that its not working.. They are constantly telling me hot water will come in sometime.. So please don't come specially in winters otherwise u ll also end up bathing in cold water like I did...

It was an amazing stay for us. Everything was good. Services was as per policy and staff was very helpful and polite. Room was same as in photograph shown on website sunlight comes to our room directly from the window which was the most liked thing. It was a must go stay with family or friends.

Its was very good experince with hotel room are two clean survice is very fast restro food is delious front office attend smartly banquet is so managed n i love to visit again as soon as soon staff bheviour is so nice . House keeping department is so nice

Horrible service we booked two premium twin beds, and they did not have the rooms ready even though we got to the hotel just after 17.30. And we were taken up and down the floors for 35 /40 mins to give us the room. As the rooms were not even ready and they kept showing us different rooms which we did not even book. And they have no sense of customer service. When asked for a manager one min, the guy said he was downstairs, and when I went down and asked, he said he had gone out. There was one of the guys who called himself right-hand of MD is the rudest person here acts like he is owner of the place. They woke my dad and son up at 4am ringing the bell for room service. When asked in the morning they said it was a mistake. They have no curtains the door in any rooms, so you have sleep with outside lights neither is there any privacy if you have to change clothes you have to do so in bathroom which is like a puddle full of water once you shower. The beds dunk you in as the beds are spring mattresses. And the main door made horrible loud noise.. would never recommend this hotel to anybody.

beding is comfortable food is nice restaurant staff is so polite front office staff poja attend guest nicely housekeeping department team is so nice my service is up to date management is outstanding i must suggest go n stay in this hotel n eat food from restaurant.

I would suggest for stay purpose they need to improvise in breakfast, rest all things was good, nice stay.