Aparthotel Adagio Access Paris Vanves Porte de Chatillon

由於飛機原因.晚上21:00 後到酒店.沒人開門.打電話諮詢.態度hen cja

This is the worst experience I've ever had so far in my travelling life. I arrived the hotel around 10pm, which is still within the standard check-in time in the booking confirmation. Yet there was no one at the reception to help me check-in! I called their contact number and no one answered. Some guests at the lobby tried to help and brainstorm but no one had clue what to do. At the end, I had to leave the hotel and looked for another place to stay in this late evening, which was a waste of my time, money and energy. I wrote to Trip.com and requested their help for the refund for several times. The hotel simply replied: "no refund for cancellation", "no refund because their hotel staffs were not 24/24 available" And "the client should be able to find the emergency number on the reception table" My point is: - The reality is, I have called the number I could find yet no one answered. - If the hotel does not have staffs to help clients at certain hours, they should have listed all the information (including the emergency contact, check-in hours) in the Terms & Conditions and in the booking confirmation. Otherwise, some hotels just leave the keys at a safe place and inform customers where to access. This is totally irresponsible. I hope no one will ever go through the same experience with me. Literally I will never recommend this hotel to anyone because of their very irresponsible attitude and honestly speaking I feel they don't care about their clients at all.

Employees were very nice. Unfortunately we had two single beds that were pushed together and they never stayed together. Horrible for a couple to sleep on.

Style d'hébergement que l'on rechercher👍 Assez loin de transport en commun pour Paris. Petit déjeuner cher pour ce que c'est. Personnel sympa👍👍

Formidable 2ème séjour et toujours aussi satisfaite : studio agréable, fonctionnel, environnement calme, un super petit jardin où on peut s'attabler pour un café ou travailler. Et un personnel au top, efficace, agréable, présent sans lourdeur. Je reviendrai très volontiers séjourner à l'Addagio access de Vanves

Horrible hotel. Buyer beware! Firstly, all of a sudden the taxes to be paid tripled. Then this hotel ran my bank card to pay a deposit. After getting into my room, the temperature maximum was 17⁰ celcius and no way to adjust the heat heat. Also, the toilet was broken and unable to flush for my two-night stay. I asked to change rooms but the person at the reception desk ignored me and told me it was not possible.