Emerald Resort & Casino

Your front desk staff is badly trained and dont have a clue what is going on in the hotel booking system. This includes your front desk manager as even she did not know which rooms are available and which is not. the excuse was. We dont know which rooms are cancelled and which are not. That tells me they dont have access or they dont care or they dont want to do the effort. So I was told the hotel is fully booked. Then when I showed them on line it is not and that I can book a room, then all of a sudden there was a room available

Amazing resort for families. So much for the kids to do. Resort is very well maintained and clean. Just need a few more restaurants offerings but we believe this is coming with the upgrades they are busy with. Loved our stay and would be back next often

I booked their family room,and it was two connecting hotel rooms. Both rooms were spacious and clean. The only downfall was that both were having a shower only,no relaxing in a bathtub. There are ample activities available. Restaurants are also sufficient.

Comfortable rooms, great food, lovely area and scenery. Perfect place for couples. WIFI is strong. Enough space for an afternoon walk.

We needed a self catering chalet for a few nights to visit family that lived in the area. The accommodation is perfect for that purpose and we enjoyed our stay.

From arrival we were greeted by a hotel receptionist who didn’t seem interested to help us , without getting my name or details she said come back in 10 minutes your rooms not ready. I had family staying at the chalets and those receptionists were just as rude and incompetent. The next morning I complained to the receptionist about the room number 326 being insufficient for a queen room , it had a smaller bed than the standard room , the shower was leaking from the fitment on the wall , the shower handle cover was loose , the walls had scuffs on it , the mirror in the bathroom was also loose. All this I mentioned to the white guy at reception , he said he would attend to it , I returned back to the hotel at 11pm and was too tired to complain about it again. My brothers room downstairs 209 wreaked of paint and some chemicals it was disappointing. I’ve stayed at emerald before the renovations and I must say it had more character back then , might not have been modern but the rooms were really value for money , these new renovations were cheaply done and you can see there was ZERO quality control.