Holiday Inn Express & Suites Van Horn

房間乾淨 位置不錯 早餐很好

출장 시 자주 애용하는 Holiday Inn 호텔입니다. 출장 간 잘 이용하다가 떠납니다. 괜찮은 시설과 좋은 룸 컨디션 유지해주셔서 감사합니다. 다음번에도 이용하겠습니다. 감사했습니다.

Excellent service from front desk clerk. Comfortable bed and room was nicely decorated and spacious. Would recommend this hotel.

This hotel is an oasis for weary travelers on I-10: friendly and efficient check in (Jimecka & Bart), immaculate rooms with a most comfortable mattress and pillows, and the shower head was the absolute best ever. Thank you Kellie for your assistance with breakfast and the veggie omelets were a treat. We appreciate housekeeping for your attention to the overall cleanliness and comfort. Kudos for all!

We got up to the room and settled in and went to take a shower, and there was absolutely no water that would come out of the faucet or the showerhead. So we called downstairs to change rooms. Apparently, the person at the counter was the only person working in the entire hotel. She seemed to be doing her very best, and was quite professional in her actions, but she was obviously left alone by management to run the entire operation by herself. The room itself was not properly cleaned and the shower looked damaged by a previous customer. Whoever did the housecleaning couldn’t have washed out the tub or shower or they would’ve known that it was not functioning, since no water would come out of the faucet in the shower. In addition, when we tried to go downstairs to get service, the elevator was broken. We were told the elevator had been broken for months. People with handicaps were checking in and only had rooms available on the second or third floor, and they clearly were struggling to get up the stairs. Do yourself a favor and stay clear of the Holiday Inn Express in Van Horn Texas. The management of this hotel is utterly incompetent.

Horrible General Manager that also unfortunately manages affilate property next door (Avid Hotels) Don't recommend Holiday Inn Van Horn Texas at all! General Manager is a egomaniac who easily gets offended when a problem is reported and lives in a fantasy world

Arrived from a long, hot, 6 hour drive from San Antonio. We had reserved a king suite. Upon check -in we were told the elevator was out of order and we would have to use the stairs. There are 3 of us, one with a disability and one over 70 years old. Climbing stairs was not an option, let alone lugging all of our belongings with us. We were able to get a room on the first floor, but there are no suites on the first floor. You are unable to access the ice machine freely, and factoring in the current heat is insane. I requested a discount for the smaller room and the front desk did t k ow how to make that happen and she was unable to get ahold of anyone to authorize the discount or credit. I do have to compliment the young woman working the front desk. She was very pleasant and did her best to make things work for us. She deserves to be noticed for that, but we still would like to be compensated for the smaller room. It would be nice that when you make a reservation you are notified of the broken elevator, lack of access to the ice machine, and any other issues. I have been unable to find contact information for the GM from my quick search before we get some sleep. We would truly appreciate to be contacted and compensated. Thank uou.

Don't let the good review and number of starts fool you!! The traffic noise was absolutely horrendous. The air conditioner rattled all night long. If you want to sleep I would suggest you stay somewhere else!!! The road noise was non-stop all night long.

Nice hotel but lots of noise from the highway all night long. The hotel was clean. Staff was friendly. Breakfast was varied and good. The only issue was the highway noise all night long. I’d stay here again but would ask for a room on the back side of the hotel away from the road.