Holiday Inn Express & Suites Van Buren-FT Smith Area

⭐☆☆☆☆ Extremely Disappointed – Unsafe Room Conditions & Poor Management We stayed at Holiday Inn Express Van Buren–Ft Smith Area in July 2025, and it was an incredibly frustrating experience. We booked two rooms, but one had no working air conditioning, with 97° weather outside and even hotter inside, it was completely uninhabitable. We had an infant with us, and when we asked for help at the front desk, we were told no other rooms were available. So, our entire group was forced to squeeze into one room for the night. To make things worse, we checked in just before 2:00 a.m., and housekeeping knocked on our door at 8:15 a.m. because the front desk clerk checked us out 5 minutes after we arrived. The noise woke everyone, including our baby, after a long night of travel. I attempted to resolve this with hotel management. The front desk initially told us the manager would call us, but that call never came. When I called the corporate office myself, the manager argued with me and then hung up. Completely unprofessional. I’ve now had to dispute the charges with my credit card company because the hotel charged me for both rooms, including the one we could not use. Based on the poor service, unsafe conditions, and total lack of follow-up, I would not have anyone stay here! I expected better from Holiday Inn Express and IHG. I do not recommend this location.

If I could leave a ZERO star I would! Where do I begin!?!? First off- the staff called me 2 1/2 hours before check in and asked me my arrival time, I was in town for sports event and had no idea. What does it matter? I’m paying the same price regardless…during that call they charged my card 2 transactions! Check in 5:30pm and they ran it again, I went to the front and was told it would be fixed. Woke up with another charge! Checked out at the front desk, only to deal with the RUDEST lady named Cathy who refused to correct the charges and refused to give me a print out. She was hateful! Told me a manger would call me. Didn’t hear from anyone and I had to call the manager myself. He was unable to help and told me I had to wait for the general manager. She didn’t call until 3 days after my Stay and told me to wait until Friday! She said she would send me an email I can provide to my bank to show the charges should be released and yet again—another lie! Never sent email. She also said I would be given 5,000 points- NEVER HAPPENED EITHER! I’m out over $500 and no one has been helpful! Avoid this place at all cost!!!!

Overall good experience .