Vallorcine Apartments - Happy Rentals

Do Not Book !!! Beautiful place with a great location BUT the Spa was closed and the swimming pool as well. The game room was closed on the first days and when they opened it you had to pay for every thing. The board games were gone. We found out later that all their staff had quit and their website was down as well. Looks like an abandoned place. And obviously they won’t refund us .we booked mainly for the pool and the spa. It was my daughter birthday and I wanted to treat her with her first spa experience. Very disappointing !

Fabulous set of apartments. Perfect location right opposite cable car. Fresh pastries and bread on site from boulangerie. Pool is large and sauna is great after a day skiing. Easy access to valley for skiing in other sites such as.Argentiere and Flegere

I didn't go in February 2023 but was charged for going even though I cancelled 6 months and also 3 weeks before going. I have the email proofs of this. My damning review of reserving and next day cancelling an 11 day stay at your hotel has not been published. I understand that the hotel changed ownership between my obligation-free cancellation in August 2022, 6 months before the reservation, and my repeated notifications still well before the reservation time. I am presuming *********** did not steal my reservation money but that it was the previous owners as the exact rental sum came out of my credit card straight away before the current owners took over. Even so, the current owners have shown no inclination to take responsibility.

Ancienne cliente régulière, c’est fini pour moi. Très mauvaise expérience a cause du manque de professionnalisme de la nouvelle gérance. Nous avons rencontrés plusieurs problèmes, soulevés auprès de la réception et RIEN, aucune excuse, aucune solution proposée. La literie est de mauvaise qualité et il manquait une latte sous un lit… inadmissible pour une résidence 5*. La réceptionniste est froide, pas intéressée à ses clients, même pas un bonjour. A ce standing, il faut embaucher du personnel compétant… Cependant, la résidence est complète, bien située au pied des pistes. Les appartements sont grands, lumineux et bien isolés. Le local à ski est un vrai plus. Je cherche où sont les mérites des 5*, depuis la nouvelle gérance, ça se dégrade.

Back to Vallorcine once again. The residence is not 5 star. It’s more like 3 and at best 4 star. The service, as always, is 2-3 star. We come back because it is OK for the Chamonix area and reasonable value. We booked directly with the residence but found that they have now outsourced customer support to Happy Rentals. So, if something needs sorting you have to email Happy Rental who blame reception and reception blame Happy Rentals. I am unsure if the Residence has been sold to new owners or they are just cutting costs. Basically, the service is always poor and it’s got worse. Nowhere open on arrival on a Sunday 8pm to get groceries or basics. No means of getting a welcome pack on arrival. No restaurants open in Vallorcine. So, no food on arrival ! No wine glasses in the apartment and despite telling Happy Rentals and Reception we are still waiting for them to arrive. The sauna was Kaput - 40 deg c. They either have it on a low setting to save energy or are not putting it on early enough to save energy or it’s just knackered. The bathroom stank of cigarette smoke on arrival and despite telling Happy Rentals I had to borrow air freshener off a cleaners trolley and fix myself. The most friendly restaurant in Vallorcine in the station building has closed down. The 3 bears restaurant has closed down. The only remaining restaurant is Le Comptoir and here you either get good or shocking service. We have never managed to eat there as we’ve always left in disgust at the lack of service and outright rudeness. So, if you can find a better place I would suggest you do. Vallorcine and The Residence du Mont Blanc seems to be on a downward trajectory now. I suspect we will go elsewhere in future.

La résidence est très agréable, au calme, le logement est très propre, très bonne literie . la cuisine est très bien équipée. Le personnel est à votre écoute, très courtois, souriant, rien à dire, Le train est à deux pas, très pratique pour circuler dans la vallée, en plus les billets gratuits sont fournis par la réception. Je peux que conseiller, cette résidence. Un grand merci pour tout.