Vieraskäyttäjä
22. kesäkuuta 2025
My daughter Jemma and I stayed at this boutique hotel for five nights recently. The building dates back to the early 1600's, so it is very authentic. Our room (the Erskine) was small but adequate, although there was only a trickle of water coming through the tap in the washbasin in the bathroom. We were going to mention it to reception in the morning as it is only open between 8am-8pm and we wanted to go off and do some sightseeing. On the first night, we returned to our room at 10.30pm after a meal out, and all the power went off when we put our card in the slot. My daughter 'phoned the number on the card we were given, and a lovely lady came out, fiddled with the trip switch and power was restored after a couple of attempts . She showed Jemma where it was just in case it happened again and promised to sort it out next day. We also mentioned the water problem and she was very apologetic. After a delicious breakfast, we headed out for the day. When we returned, everything was sorted (a faulty water pump was the culprit) and the receptionist told us they were upgrading us to a bigger room by way of apology, and that they would move all of our things for us the following morning whilst we were out. Next day, as promised, we were taken next door to the luxurious Hatley suite, the largest of all their suites where our things had been carefully put away. It extended over 2 floors, had it's own independent entrance and was absolutely stunning, so we were delighted. The staff at the hotel were unfailingly helpful and friendly, and I would definitely recommend a stay here.
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