Hacienda Kaan AC

Very unique property rich in history

Muy buen servicio y tranquila la estancia

Great conditions of this historic Hacienda, it’s a privilege to be able to spent a day here. Like traveling to the past. Excellent Staff service, cleanliness and hospitality. Delicious food!

Stunning We spent 5 nights at this beautiful hotel . A short distance from town. A huge property in beautiful grounds. So peaceful waking up to the bird noises in the garden and nothing else to disturb the tranquility . We had the whole place to ourselves for the first night which was magical. Friendly staff. One point , for a hotel of this quality and prices , breakfast should really be included . Apart from that , I would thoroughly recommend

Luxury Hacienda My Ass! Photos can be very deceiving and so can customer reviews! Our one night stay at the Hacienda Kaan Ac was by far one of the worst stays on our entire trip to the Yucatan. I have stayed in wonderful centuries old villas in Italy and Spain in the past so I thought I knew what I was getting into but I was seriously mistaken. 1. The GPS on our phones does not take you to the entrance to the hacienda. It took us forever to figure out how to get inside because of the GPS and lack of signage. 2. The guard at the gate who let us in was standing by during the day with the gate down but left the entrance unattended and the gate wide open after dark. 3. There was no one to help us with our bags down several flights of wet and slippery outdoor steps to our basement level, cave like room, The staff left mid afternoon and it seemed no one was on the premises except us until the next morning. The receptionist did take us to the room but did not give us a tour or a map of the rather larger property. We had to figure that out on our own. 3, When we did encounter various issues, there was no staff to be found. We needed extra towels, the water pressure was barely more than a trickle. We did not have enough pillows or towels and had to use our one bath towel as an improvised pillow that evening. No wifi was available unless outside. The mattress was as hard as a rock. I could go on and on but I’ll just say don’t stay there!

If you want a nice and quiet place far from the noisy animations of streets and restaurants, and do not care about the absence of Wi-Fi in the bedrooms, this is a perfect place to go. Nice woody environment, with birds singing. The rooms are clean, and give us the impression of going back to the 19th century time with old fashion furniture. The staff is very nice and efficient. There is a place for the breakfast but we did not use it so I cannot comment of that.