Hotel de Susana and Resort

So we spent one night on this hotel to enjoy the change of scenery & the pool. The room looks nice but with some cosmetic issues but tolerable. The phone don't work, the staff forgot to send us our toiletries & even the shower rug...but its still tolerable. We had our dinner at the hotel's restaurant & this is where I have some issues. We are on a budget, so I just wanted to make it clear. we asked what is their best seller & the tattoed waiter guy told us its calamaris & lechon kawali..hmmm...that's odd. But I just thought maybe this is the fave hangout for drinkers and they order mostly pulotan. We went for lechon kawali & ramen soup. It took almost 40 minutes for it to be served and when the food was finally served my "kareness" immediately kicked off. The lechon kawali is a small serving. I mean, thus the server can not analyze that we are a group of 2? he would have informed us ahead. Mind you, this food came so simply without any garnish or some greeneries aside. It is when the ramen soup was served that I shook my head. It taste like Lucky Me instant noodles with egg. And no spice, garnish and any other in it. Yeah I know, its the cheapest in the menu but come on...its not less than 300 php per serving. So if you want to come over to stay in this hotel. Just dont expect much OK? Luckily, the cool weather & the pools are nice.

The hotel seemed a bit rundown and cleanliness didn't seem to be a priority. They were doing work by the main stairs and the scaffolding presented a tripping hazard. They were also fumigating and making a lot of noise even after 10pm. I had to ask them to stop because people were already trying to sleep. I wouldn't recommend this hotel to anyone.

If you like cold food and bad service stay here The receptionist on arrival was great. I had to ask for the lights to be turned on in the corridor upstairs because it wasn’t done. The service in the restaurant was terrible. The food was cold. There were birds flying freely in the restaurant with no attempt to get them out. My food order came out with items missing and never ordered with the kitchen. The Staff didn’t seem to be interested in anything and gave me the wrong beer 2 times. They looked totally bored the whole time.

Awesome place to chiilax Beautiful resort - awesome pools and great food

Is there anything not disgusting in this hotel? Is there anything not disgusting in this hotel?? Well: The breakfast was actually very good. From the moment you enter this property you get dazzled by grandness. Ten entrance way, grand lobby and even the room itself is enormous.. It could easily be one of the most impressive hotels in the country, if it weren't for the terrible state it's in. Bed sheets, seats, bathroom.. even the floor was disgusting. We named the large cockroach in our room "conny" as a joke, but we even didn't dare using the water as the tap seemed to explode on first use (indicating it not being used for a long time and probably containing salmonella).

A rundown property.