Shelter Beach Resort

Think twice before thinking of... To whom it may concern, I am writing to express my extreme disappointment with the service my wife and I received at your resort on the morning of Wednesday, August 27, 2025. We were guests for a wedding that began at 4:30 AM, and our experience was deeply upsetting and unprofessional from the moment we arrived. Upon reaching the resort gate at 5:00 AM, we were denied vehicle access to the wedding venue by the security staff. Despite being told that no battery cars were available because the drivers were "sleeping," we were forced to walk nearly 800 meters to the venue. As a couple in our 70s, this was a significant and unreasonable physical strain. When I contacted the front office for assistance, I spoke with an individual named Mr. Sivanesan. His behavior was not only unhelpful but also incredibly rude. Rather than acknowledging the inconvenience, he was argumentative and blamed me for not calling him directly from the entrance. He then abruptly hung up the phone while I was still speaking. The lack of accountability and professionalism was further highlighted when another employee, who witnessed the interaction, showed no reaction when I mentioned that I would be leaving a review. This incident, combined with the security guard's refusal to assist, strongly suggests a systemic issue with your staff's attitude and your management's commitment to guest satisfaction. The disregard for the well-being of elderly guests, the poor communication, and the outright disrespectful behavior of your staff are unacceptable. My experience leads me to believe that your management does not take guest complaints seriously and that the positive reviews you may have are not reflective of the true guest experience. I expect a thorough investigation into this matter and appropriate action to be taken regarding the employees involved. I also expect a formal response acknowledging the severity of this incident. This level of service is simply not what one would expect from a reputable establishment. Sincerely, Asokaraj

The outing was very well enjoyed by the team members... staffs are so supporting . Food is good as well. The menu is very customizable as well.

Nice ambiance and good sea view. Good swimming pool with short height, good for kids. Budget seafood at restaurant, but limited seats. Morning breakfast is good and staffs are very friendly. I recommend this resort for family members and office staffs for events.