Hotel Barrancas del Cobre a Balderrama Collection Hotel

The staff are extremely helpful and friendly. The rooms however need an overhaul if the hotel continues to charge what they do. Everything is in need of repair or just broken. The breakfast included is located at another hotel which they failed to mention.

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Excelente servicio y muy amable el personal

VALE LA PENA ESTE HERMOSO LUGAR MUY BONITO EL LUGAR, LA HABITCION SENCILLA PERO COMODA LAS ALMOHADAS SON EL PUNTO MALO ESTABAN DURISIMASSS PARECIAN SACOS DE CEMENTO, LAS TOALLAS NECESITAN CAMBIAR POR NUEVAS MUY LIMPIAS PERO DESGASTADAS. LAS COMIDAS DELICIOSAS MUY BUEN CHEF Y EL SERVICIO EXCELENTE TODO EL PERSONAL SUPER AMABLE Y ATENTOS DESDE LAS PERSONAS DE TRANSPORTE ENTRE HOTEL Y HOTELCOMO EMMANUEL Y RAMON LOS MESEROS Y RECEPCION

Hotel doesn’t take cash or have a restaurant/bar Kind of a mixed bag with some pros but really big cons. Pros: the room was nice, the grounds are gorgeous and the staff is very pleasant. Cons: 1. It does not have a restaurant or bar. It has a refrigerator with water and some beers which you can’t purchase after 7 p.m. Their sister property—El Mirador—has the restaurant and a full bar. 2. The hotel doesn’t take cash. Which was really annoying and also led to a lot of foreign transaction fees on our credit card. We had a lot of pesos/cash on hand as we were traveling on the El Chepe, which doesn’t take cards. We were able to setup a tab so we could charge to the room, but we had to request it—it wasn’t automatic like it is at many hotels. And unfortunately this hotel and the one with the restaurant don’t communicate with each other. So we’d end up with a $50 peso charge for a cup of Jamaica even though the meal was included, which we needed to pay with a credit card. Again, lots of annoying micro-transactions and bank charges. 3. Our booking included meals but the strict schedule didn’t work for us. 4. The look of the room was nice. It had been remodeled, but there were issues. The front door would only open halfway and a poor tile job basically flooded the bathroom every time we showered. 5. The bedding consisted of a top sheet. That’s it. We found some blankets in the closet but they weren’t really enough. It was very, very cold at night. It’s unfortunate because the property itself and the staff are lovely.

Excelente experiencia y un excelente recibimiento por parte del hotel. Atendido por la Srita Yanet. Amabilidad, atención, explicación y servicio. Totalmente satisfactorio. Lo volvería a vivir. Y a la vez super recomendar 👍 De igual manera, los translados por parte del Sr Israel muy bu na atención y explicación 👍