Holiday Inn & Suites Mount Pleasant

Nice location and comfortable beds. I was on the second floor and could hear everything. The person above me was doing, it was a squeaky floor or something, but it was incredibly loud. Also disappointed that there is not a free breakfast, as Holiday Inn typically offer. This was misleading in the way they stated that breakfast was available.

The room itself was nice however the pool had black on the bottom and looked horrible so the 10 who stayed there could not go swiimming

Filthy Hilton was previously known for quality, specifically clean rooms. I had never stayed at a Hilton Spark hotel and I never will again. Upon check in, I immediately noticed chipped and peeling paint, the elevator sounded like it had mechanical problems, and the hallways were not air conditioned at the end of July. Upon entry into our room, we were overtaken by a strong cigarette smoke odor. I called the front desk and asked to change rooms and was told there were no other rooms available. I asked to be refunded and was told that it was not possible. The bathroom was dirty, indicative of dries buggers on the wall and hairs in the shower. Overall this place is deteriorating, mismanaged, and filty.

I booked this property to go on a surprise trip with my husband. The hotel called me the day before arrival and said that if I didn’t pay in full by 6 pm that night they would cancel me. Unfortunately, I was at work at the time. I did not get the message until 8 pm. So I call the resort and tell them that at the time I booked you guys said I pay at the property. They said they don’t go by that. That corporate wants it paid in full and they said they don’t know why your company would even say that. So my whole vacation was ruined.

It was a great stay except we had to call to get towel because they never cleaned and restocked our room until we asked them to

Room was clen and quite. Housekeeping told us they would be back in 1 hour and never did so 2nd night room was not cleaned