Pearl Hotel & Spa

I paid more to book the pool view but I got the view that the pool under repair. What beneficial of this view?

Good room, but very less coffee inside, happy with the shower stuff inside the bathroom

這家酒店不錯，環境很好，服務態度也是很棒，辦理入住很快，下次如果再出差還會選擇這家，酒店裡有個德國風味館，可以去試試德國啤酒。

Friendly staff Nice location and restaurants and friendly staff

I booked at Pearl hotel expecting an affordable, cozy spot for a quick getaway in one of the suite rooms in the Oasis building. Unfortunately, my stay was anything but pleasant. Here’s a summary of the issues we encountered from check-in to check-out. Upon arrival, the front desk staff displayed little interest in assisting us. The receptionist barely acknowledged our presence, staying focused on her computer and showing visible annoyance. After a long wait, we finally received our room key, but without a hint of a warm greeting. The room itself was an immediate disappointment. A stale, musty smell filled the air, suggesting it had been closed up for far too long. The carpet was stained, the furniture was dilapidated, and the walls bore scuff marks and mysterious stains. Most troubling of all was the bathroom, which was in a shocking state of neglect—mold covered the shower walls, and the toilet appeared unclean. The bed was another ordeal. The mattress sagged in the middle, offering zero support, while the pillows were old, lumpy, and clearly overdue for replacement. Finding stray hairs on the sheets and crumbs at the foot of the bed only added to the discomfort. Sleep was impossible. Though the hotel advertised free Wi-Fi and breakfast, neither met basic expectations. The Wi-Fi connection was unstable, disconnecting every few minutes. Breakfast consisted of a meager selection of stale pastries and lukewarm coffee. Noise from neighboring rooms—loud conversations, blaring music, and slamming doors—persisted throughout the night, making it feel more like a chaotic dorm than a restful retreat. A request for fresh towels and sheets went unanswered despite repeated calls. The staff’s dismissive attitude and lack of follow-through were frustrating. As if all that wasn’t enough, we found bugs in the mattress, toilet, and even in our luggage. I’m typically quite forgiving when it comes to accommodations, but this hotel failed on every level. Its lack of cleanliness, comfort, and hospitality made the experience miserable from beginning to end. I strongly advise against staying here unless you’re seeking a true travel horror story.

I am writing to express my disappointment following my recent stay at Pearl Hotel last Christmas. As a guest who has experienced both five-star and three-star accommodations in the past, I had certain expectations regarding the quality of service and amenities at a three-star hotel. Unfortunately, my stay at your hotel fell significantly short of even those basic expectations. I had hoped for a comfortable and functional stay with clean, well-maintained facilities and decent service. However, I encountered several issues that made my experience far from pleasant: I was disappointed by the limited dining options available. The on-site restaurant lacked variety and the menu was basic, offering only a few simple meals. I had hoped for a more refined dining experience, especially given the price I paid for my stay. In-room dining was even more limited, with very few options available. The hotel felt dated and lacked the amenities and ambiance that I have come to expect, even from a three-star property. The pool was smaller than advertised, and the common areas were quite basic, with no special touches that could have enhanced the overall guest experience. It was clear that the hotel has not invested in making its public spaces or rooms more inviting. Given the level of service and amenities I experienced, I feel that Pearl Hotel is not living up to even the standard expectations for a three-star hotel. While I understand that a three-star hotel is not meant to offer luxury accommodations, I do expect certain basics, such as functional service, comfortable rooms, and adequate facilities, which were unfortunately lacking during my stay. I trust that you will take this feedback seriously and take appropriate steps to improve the guest experience moving forward. I would appreciate a response to this complaint, as well as any steps being taken to address the issues raised.